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processed gear icon missing

LYNNETTE MAGER WYNN
In CO6 pro, a white process gear icon would indicate a file had been processed. In 7, the icon is orange when processing, then is gone. I have not been successful in finding a preference or checkbox.
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Comments

11 comments

Date Votes
  • Paul Steunebrink
    I have notified Phase One of the issue after I heard about it from one participant in a training I gave this week.

    Does it occur always or intermittently? Do you use session or catalog?
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  • LYNNETTE MAGER WYNN
    I use sessions and shoot tethered. Rarely will I get the white gear, perhaps 5% of the time.Thanks.
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  • Ross Floyd
    I am also experiencing the same issue and have yet to discern a pattern.
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  • kclickenger
    Just happened to be perusing the boards for another reason & thought I'd chime in..

    This occurs when a file is renamed prior to processing.

    Try importing a file, do not rename it, and just take it straight to the process tool. The white gear icon should behave correctly. It has not yet been corrected (in 7.0.1), but at least you can implement an appropriate work-around.
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  • LYNNETTE MAGER WYNN
    Any word on when this will be corrected? I just downloaded the update and it is still a problem, along with my later post about "set as capture folder" being greyed out. Thank you.
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  • Ross Floyd
    updated to 7.0.2 problem is still there
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  • Paul Steunebrink
    [quote="Ross Floyd" wrote:
    updated to 7.0.2 problem is still there

    Try 7.1
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  • Ross Floyd
    Paul,

    Tried 7.1 - problem still exists and there are now additional problems that i will mentionin another posts
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  • Anthony Sylvestro
    In looking at posts all over this forum I dont see any response from Phase One. Is this a forum that they dont look at?
    Im getting ready to go into a 1200 shot shoot and normally I use C1pro. This version scares me to death. Its like someone
    went in and just corrupted the entire program. There are so many issues and problems that a book could be written on what is wrong with it. What the heck have they done? Ive spent way to much time trying to get this piece of junk to work.
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  • Paul Steunebrink
    [quote="Tosy" wrote:
    In looking at posts all over this forum I dont see any response from Phase One. Is this a forum that they dont look at?

    This is a user-to-user forum. For a direct response from Phase One you'd better open a support case. Support staff is chiming in frequently to assist.

    If you like to discuss issues with your peers, you are free to share more details.
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  • Ross Floyd
    Paul - was still having stability issues and the gear issues, cleaned everything off again and reinstalled. The gears appear to be working and most of the issues seems to better.

    Everyone having this problem make sure to follow these instruction when uninstalling and reinstalling

    http://www.phaseone.com/en/search/artic ... cleid=1167

    http://www.phaseone.com/Search/Article. ... cleid=1164

    http://www.phaseone.com/Search/Article. ... cleid=2053
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