*** SITE LOGIN ISSUE, CAN'T DOWNLOAD NEW VERSION
Sorry to post this in the forum, you can remove it if you wish, but FIRST you need to fix the login on the Phase One website. My Capture One Pro 5 said there was a new version for download and when I try to go to the site to login and get the download I get the following error message:
Server Error in '/' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
Server Error in '/' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
0
-
BTW my first idea was to submit a support ticket, however the site makes you login to do that so I was not able to. 0 -
I have the same problem - and it has been like that for several days now.
can someone from phase1 take a look at it please?
karen0 -
thanks - clearing cookies sorted it - at the expense of @~$%^ing up all my other website accesses! endless logging in again.... 0 -
Ummmm ok, thanks for the "fix" but I shouldn't have to clear my cookies regularly. The site is full of bugs and issues, I just wish they would fix it. 0 -
[quote="Al4" wrote:
Ummmm ok, thanks for the "fix" but I shouldn't have to clear my cookies regularly. The site is full of bugs and issues, I just wish they would fix it.
Clearing the Phase One cookies only would have done the trick. And in general, regarding keeping your computer sound and save, you should wipe out your cookies regularly, IMHO. But YMMV.0 -
well if i could have worked out which ones they were - i would have!
i found a forum related one, but could not see anything named with phase1 or c1 or p1 or....... or maybe i just missed it!0
Post is closed for comments.
Comments
7 comments