Problens with the hour and date when I import files

Alberto García García

• April 30, 2014 05:34

I'm new to the forum, first greetings to all.
My problem is this. I have a Nikon D300s and when I import the RAW files to Capture One Pro 7 do not sync the correct time and date. If I do click with the right mouse button on the image for receive information from the file, the date and time of capture are correct, so if I do it directly from the memory card or a hard disk file. But when I open the catalog and import the RAW file, in the File information tab says 1970/01/01 4:00:00. In all photos the same.
Do not know if someone has been the same or if you can give me a solution.

Thanks in advance and my apologies for my English

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  Drew Altdo

  • April 30, 2014 07:25

  Hello and welcome.
  Where in the world are you located?

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  Alberto García García

  • April 30, 2014 07:32

  I am spanish but in this moment I am living in Doha-Qatar.
  
  Regards

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  Drew Altdo

  • April 30, 2014 08:02

  Can you define the timezone setting for your system?
  
  Sometimes their are strange offsets for certain areas that wreck havoc on metadata.

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  Alberto García García

  • April 30, 2014 11:46

  Sorry for the delay, I am working.
  
  You refer to the timezone of the laptop? or the timezone for the camera?. I have done the last photos in Spain, the timezone was configurated for Spain , now in Doha I have configurated the timezone for Qatar. I am speaking about the timezone in the camera.
  
  Regards

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  Drew Altdo

  • April 30, 2014 12:24

  I think it be best if you created a support case.

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  Alberto García García

  • April 30, 2014 13:08

  I have created a support case yesterday.
  I created this topic for if other people had similar problems.
  The case is that I have downloaded a tryal version of Capture One Pro for windows at lunch time, in work's laptop( But my particular laptop is Mac). I don't have Raw files here but I have downloaded jpeg files from Dropbox. This files were processed with Capture One Pro, in which, the program could not detect the hour and the date good in the RAW files. I have imported the jpeg and, which is my surprise, in the metadata tab, the hour and the date are correct.
  
  thanks alot for your reply and for your interest.
  
  Best Regards

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  acadena

  • May 23, 2014 19:21

  Did you get a response from support? I am getting similar problem. I use Nikon D5100, D90 and COOLPIX P7000 with no problem. But when I use a SAMSUNG SMARTPHONE S3, I never get the capture date or created date. The date that is shown ( as a created date) is the date when I imported the files into the MAC. Thanks, Arnaldo

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  Alberto García García

  • May 27, 2014 08:47

  Good morning for all
  
  I have got response from support team, Exist a problem with some timezone in mac and Capture one. I am living in doha, if I put the doha timezone I have problems with hour and date, in the data tab says 1970. When I will import my images, I need to change the timezone, for example spain, I do this and then import the images. The date and the hour are correctly I don't have troubles. My case was reported to R&D and I guess that in a new version of capture One they will solve the problem.

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  Evgeniy Ermak

  • June 22, 2014 23:22

  Hello
  I have this problem with timezone Vladivostok/Russia. Current version C1 7.2.2

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  Evgeniy Ermak

  • June 23, 2014 11:12

  Sorry, in Vladivostok/Russia timezone all ok

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