Eye icons on thumbnails - 5.2.1
Since upgrading to 5.2.1, occasionally when I take a shot RAW with my P45+, an 'eye' icon appears on the thumbnail which locks the file so I can't adjust it. It's very frustrating because I then have to unlock it either using the explorer or closing down the software and relaunching it. I have full control of the pemissions set by this computor, so this is very confusing.
Has anyone else had similar problem?
I'm sure I've seen previous posts about this, which now look like they've been deleted.
Cheers
Tony
Has anyone else had similar problem?
I'm sure I've seen previous posts about this, which now look like they've been deleted.
Cheers
Tony
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As you noted/noticed, the eye-icon is a read-only symbol. Assuming this appears when you tether, it is weird that CO5 can't adjust the file it just created. Sounds initially like a permissions issue to me but the fact that a CO5 restart solves it, make me doubt and make me put my (non-scientific) suspicion in the direction of the program. By the way, are you shooting your images to an external drive? You might start to refresh the preference file and the session file (start with the latter) and/or create a session on your internal drive (if you work on external on second internal drive) under My Pictures. 0 -
I would suspect it's the use of an external volume as well... beyond that its a bit foggy as to what it may be beyond a problematic OS. 0 -
I'm shooting onto a second internal hardrive (scratch disk), as requested by my local phase one support. 0 -
[quote="NN33552" wrote:
I'm shooting onto a second internal hardrive (scratch disk), as requested by my local phase one support.
I may not be local, but I am Phase One Support and I would not recommend this at present as it is clear there is an operational issue. Please use the Local Boot Drive to test the software. If this issue is resolved then you know you have a poorly configured or otherwise unhealthy "Scratch Disk".0 -
Hi Drew and Paul,
Thanks for your input, I've tried shooting directly to main internal hard-drive, out of 100 shots only one image was un-readable (showing an eye icon). This has helped somewhat but obviously there is still a problem with the software.
The previous software 5.1.2 never had these issues and worked fine on my set-up, so it must lead directly to this latest upgrade.
So I'm still scratching my head!!
Cheers
Tony0 -
[quote="NN33552" wrote:
The previous software 5.1.2 never had these issues and worked fine on my set-up, so it must lead directly to this latest upgrade.
Hmm... knowing the inner workings of the software I would highly doubt that is the case. Create a support case and let us take a look. Or, upgrade to Capture One 6 and see if that fixes the issue đ¤ đ¤ đ¤0 -
Again thank you Drew for your input, will try C1 6!
Just to let you know my collegues have all been using 5.1.2 whilst I've been testing 5.2, none of them have had problems with 5.1.2 apart from crashing.
Regards
Tony
British Library0 -
Hi Drew,
I have a few questions below from my IT department here, would you mind answering them?
Thanks, Tony
Given that the older software does not exhibit the EYE icon at all how can you justify that the pc is to blame when it occurs only the new software?
Can you also explain the reasons why the software would attach the icon the EIP file in the first place? What criteria has been programmed to force this restriction on one file but not on the previous and not on the next?
And finally, why have we been given conflicting information about where to shoot to? OS drive or Secondary drive?0 -
[quote="NN33552" wrote:
Hi Drew,
I have a few questions below from my IT department here, would you mind answering them?
Thanks, Tony
Given that the older software does not exhibit the EYE icon at all how can you justify that the pc is to blame when it occurs only the new software?
Can you also explain the reasons why the software would attach the icon the EIP file in the first place? What criteria has been programmed to force this restriction on one file but not on the previous and not on the next?
And finally, why have we been given conflicting information about where to shoot to? OS drive or Secondary drive?
Create a support case and I'd be happy to answer your questions.0 -
I am reviving this old thread because I run into the same problem.
I moved onto a new built with win7 64bit and reinstalled 5.2.1. Installation went well but now some of my files (DNG, TIFF, and JPEG) have the eye icon on the thumbnails. All curves and information as well as sliders were either missing or grayed out.
The folders and files are all on an external data HDD and I did not change the drive name. Under the INFO tab it shows the correct location of the file on display, it just have this eye icon and would not show all information or allow editing.
The strange thing is some files and folders are like that, some are perfectly okay as before, although all folders are in the same HDD.
Any clues what could have gone wrong?0 -
[quote="Philip321" wrote:
...
I moved onto a new built with win7 64bit and reinstalled 5.2.1. Installation went well but now some of my files (DNG, TIFF, and JPEG) have the eye icon on the thumbnails. All curves and information as well as sliders were either missing or grayed out.
...
Any clues what could have gone wrong?
Very much probably <grin> a Windows permissions problem. The new Windows installation created a new user account which does not have sufficient permissions to all files and folders on the (external) disk.
You can solve this by opening Windows' Explorer, and select the root folder of your disk. Open Properties, Security tab. Here you can give the Users group Modify permissions. This should be sufficient.0 -
I tried that already. Under Security I have 3 names: system, administrators(my name), and users(my name). At first users(my name) did not have full control, and I changed that and restarted C1. Still the same.
Strange thing is: if that is a permission thing why would files in one folder got permission and not those in the next folder?
I even downloaded and ran the trial C1-6 and got the same result. I have since uninstalled the trial and reinstalled c1-521 and cleaned out the registry in between.
Please don't tell me to buy a Mac. âšī¸0 -
[quote="Philip321" wrote:
...
Please don't tell me to buy a Mac. âšī¸
Don't get me started... đ
Permissions not automatically propagate to all sub folders and files. You can do this however with the same dialog when you go through the Advanced button, Change Permissions button. At one time you'll see a checkbox to enforce the new permissions to the underlying folders.
Re-installing an application does not work here. It is something between you (the logged on user) and Windows.0 -
Paul:
I got it sorted out. đ
Changing permission or taking ownership did not do the trick. I had to go into the file and check off "Run this program as an administrator" under "Compatibility" tab. All eye icons are gone!
Don't know why some files were affected and some not, but I am happy the way it is now.
As for Mac.... đ0 -
Philip, good to hear that you're up and running. However, your solution show/confirm that it is a Windows permission issue after all. If you ever want to leave this Run as Administrator solution (I would within a second) than you could this bullet proof solution:
Backup your entire external disk. Format it again (NTFS). Set the root folder permissions Everyone to Modify. Restore the files with your current user account.
On the other hand, CO5 can be part of the problem too. Therefore, save some money for CO6 upgrade. You not only get 64-bit performance and new features, but full Win7 compatibility.0
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