Strange behavior: Capture One 10 and large files

Johannes Leistner

• April 04, 2017 19:08

Since I upgraded to Capture One 10 I have problems editing large files.No problem with 25MB Nikon D5 files but with 50MB X-T2 and with D810 flies.

Every time I use the straightening tool or want to change the exposure (or something similar), the displayed image quickly switched to a much brighter setting (respectively it looks brighter), then I do my editing and then it switches back to the value I chose.

This is very annoying because with every change I have to wait and see how my change is :-/ I have no problem with the D5 RAW files but with every bigger file I get this problem...

I use Capture One Pro 10.0.2, build 10.0.2.33 (256090b)

and

a iMac 5K 2014, 5 Ghz Intel Core i7, 32 GB 1600 Mhz DDR3 with a AMD Radeon R9 M295X 4096 MB

and I run Capture One Pro in full resolution...

I hope you can help!

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  Ian Wilson

  Moderator

  • April 04, 2017 20:16

  

  Have you tried changing the settings for hardware acceleration in the General section of Preferences?
  
  Ian

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  Permanently deleted user

  • April 04, 2017 22:20

  [quote="Ian3" wrote:
  Have you tried changing the settings for hardware acceleration in the General section of Preferences?

  
  
  Try Never, Never.

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  Permanently deleted user

  • April 05, 2017 00:18

  Unfortunately, I can't help, but I have a similar experience. The screen blows out and I can't see what's happened for say, 5 seconds until it settles down.
  
  However, in my case if happens on occasional files - and I can't work out a pattern. Size isn't a factor, and neither is format: I've seen it happen with raw files and JPEGs.
  
  Very odd - and very annoying.
  
  I've been in contact with Phase One over this, but they've come back with nothing.
  
  Regards

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  Bob Weber

  • April 06, 2017 18:54

  I have the same problem. I tried the suggested change to the hardware acceleration window with no change. This issue does not appear in every image, it seems to be random, and the screen brightens briefly while making an adjustment. It ceases when the adjustment is completed, however, I cannot observe the adjustments as they are being made leaving me to guess when to stop the adjustment.

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  Permanently deleted user

  • April 06, 2017 21:48

  [quote="Bob W." wrote:
  I have the same problem. I tried the suggested change to the hardware acceleration window with no change. This issue does not appear in every image, it seems to be random, and the screen brightens briefly while making an adjustment. It ceases when the adjustment is completed, however, I cannot observe the adjustments as they are being made leaving me to guess when to stop the adjustment.

  
  
  It may be time to file a Support Ticket with Phase One.

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  Bob Weber

  • April 09, 2017 13:15

  I filed one yesterday.

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  mhsch8

  • April 09, 2017 17:52

  Hi
  I process my D810 files with no problems whatsoever...there are other C1 bugs I'd like to see fixed.
  Regards,
  Mark

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  Bob Weber

  • May 07, 2017 16:55

  I have installed 10.1 and it appears that the problem is resolved with the new version. I have not used it a lot, but the problem does not appear in the few images I have adjusted.

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  Paul Steunebrink

  • May 10, 2017 19:21

  I suggest you look at the preview cache size. For the iMac 5K I suggest to use the highest value of 5120px. Next, select all images and regenerate the previews (from the File menu).

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