Small snag with 6.3.4 upgrade

alun crockford

• March 08, 2012 20:08

I have just upgraded to 6.3.4 and have encountered a small snag , namely all the frames I have shot on the last two jobs are now completely black . The events panel tells me that A could not find ICC profile recipe and B couldn't read image settings

I must raise an eyebrow in disbelief at the ongoing incompetence displayed by the software team who are not exactly embellishing the reputation of Phase One and its flagship software

For what its worth I am shooting on a P45 with mac 10.7

A work around for this problem is to use C5 or better still avoid the upgrade . any tips on how to return my images would be welcome

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  Paul Steunebrink

  • March 08, 2012 21:03

  Start with removing the preferences from the <user name>/Library/Preferences folder.
  
  Note that the <user name>/Library folder is by default hidden on OS X 10.7. From Finder, open the Go menu and press the Alt/Option key. This will list the Library folder, click on it.
  
  All files in the Preferences folder named com.phaseone.captureone.*.plist should be removed.
  Next, start CO 6 again.

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  Paul Steunebrink

  • March 09, 2012 09:36

  If removing the preferences does not help, remove the Cache/Proxies folder in the images/CaptureOne sub folder. Capture One will rebuild the proxies (preview/thumbnail) on next opening.
  
  I had this for one P30 image with 6.3.4 and renewing the proxy helped.

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  waynefox

  • March 19, 2012 02:04

  So is there a resolution to this? I"m having the same problem, and trying the suggestions didn't help. Reverting to 6.2.2 left me with white instead of black images. This seems to be a permissions or access issue. Also when I start C1 I always get an tethering error even though the session isn't set up for tethering. Will run permissions, but doubt that will help because chart really only checks permissions of apple software, not always effective on other software.

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  dougstroud

  • April 15, 2012 23:40

  Tagged for reference.

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