PhaseOne, your support site appears to be broken

MikeArst

• January 02, 2008 05:59

I just now submitted several feature requests in a single message in the support area of the PhaseOne web site. On submitting the message I was assigned a case number. However, when I clicked "My Cases," there was an error message pertaining to redirection having failed, and when I returned to the support page I saw the error message:

We are not able to register you case at the moment, please try again later

(Note typographical error: word "you" should be "your")

Does this mean that the feature-request submission was _not_ registered in your database? If it was not registered, how do I successfully submit feature requests or bug reports for CaptureOne version 4?

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  Wade Oram

  • January 02, 2008 13:27

  [quote="MikeArst" wrote:
  I just now submitted several feature requests in a single message in the support area of the PhaseOne web site. On submitting the message I was assigned a case number. However, when I clicked "My Cases," there was an error message pertaining to redirection having failed, and when I returned to the support page I saw the error message:
  
  We are not able to register you case at the moment, please try again later
  
  (Note typographical error: word "you" should be "your")
  
  Does this mean that the feature-request submission was _not_ registered in your database? If it was not registered, how do I successfully submit feature requests or bug reports for CaptureOne version 4?

  
  
  I found the same thing when I recently submitted a support case. However, I found that going back to the main support case page and clicking on the 'My Cases' button that appears there worked fine and showing all my support cases including the one that was reported as 'not being able to register' as in the above.
  
  I believe, therefore, that it is a web server issue and, consequently, I raised yet another support case about the web site.

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