HeliconFocus created tif crashes Capture One

Larry Goodwin

• August 21, 2016 15:06

I sent 10 IQ350 images to HeliconFocus from Capture One 9.2.1 via "Open With" and HeliconFocus processes them. Then I save the file as a tif. When I go to Capture One to import the saved tif Capture One crashes. When there is a HeliconFocus created tif in the import directory path I get a crash. I don't even get a chance to select the tif. If I take the tif out of the import directory path Capture One is fine. I can open the tif with PS, Preview, and every other program that can ope tif files and they are all fine with the file.
If I create a jpg with HeliconFocus Capture One is fine with it.

A tif created with ZereneStacker is fine and will import into Capture One.

Any ideas? I will open a support case with Phase One but wondering if anyone here has suggestions. They have the crash report.
Thanks Larry

0

• 

  Larry Goodwin

  • August 23, 2016 17:40

  Just a little update.
  When I am in Capture One and select the 10 files in the focus stack and do "Open With HeliconFocus" the resulting tif crashes Capture One when I go to import it.
  When I export the 10 files as tif from Capture One and process those and export the result as a tif Capture One imports it fine.

  0
• 

  Paul Steunebrink

  • August 26, 2016 13:21

  [quote="uptownguydenver" wrote:
  ...
  When I export the 10 files as tif from Capture One and process those and export the result as a tif Capture One imports it fine.

  
  From my understanding this is the right workflow. Since 9.2 you can use "Edit with..." (not: Open with) command and select Helicon Focus. The program (you need to update Helicon Focus to the latest version or 6.7.1 at least) will return the merged TIFF automatically in your Capture One collection.

  0
• 

  Larry Goodwin

  • August 31, 2016 03:05

  Phase One support had me delete Capture One program and reinstall it.
  I also deleted com.phaseone.captureone9.* from preferences
  Deleted the process queue.
  
  Now it works fine. So something got messed somewhere along the line. Now I can import the .tif files from HeliconFocus just fine.
  
  However, not sure how the resulting file would turn up back in Capture One. You send multiple files to HeliconFocus and then save the result file. How would you name it for Capture One to see it and load it? Or does the name not matter? Capture One just sees any new file in the directory and imports it?
  
  For example when I send a file to Photoshop using Edit with and when I am done with it I save it, and it has the same name. Capture One imports the file.

  0

Post is closed for comments.