Ratings did not transfer

John Wildgoose

• May 25, 2017 13:18

Hi
before I bother the client with sending back all the lo res I sent of his edit, I've lost the ratings on a session and wondered if anyone has a fix.

The images were uploaded and edited (and then rated by the client) on a MacBook while on the shoot. When I got home I transferred the entire folder set to my hard drives. There were many days of shooting, all the other folders/sessions managed to transfer across the ratings fine, just this one day, with its own session failed.

I have known these ratings to appear some moments after the browser has loaded, but patience has not been rewarded this time.

Thought I'd ask before taking the long route!

cheers
John

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  SFA

  • May 25, 2017 13:49

  Only One session out of several sessions?
  
  (And I assume were are talking sessions and not catalogues?)
  
  Seems odd.
  
  The rating for inages in a session are saved in the .cos file in the cache folder.
  
  If you have edited the images in any way before sending them to the client it should be possible to identify the relevance of the .cos files. (I'm thinking Windows here but assume you can do something similar with Mac.)
  
  If the files had no edits (they should have if they had already been rated) then a file with nothing changed may not mean much.
  
  The only other thing I could think of is that some form of anomaly on a backup/synch process has overwritten the .cos files with an older, pre-rating, version.
  
  Sorry this is a bit vague John. To suggest anything more specific would mean a better understanding of both what your process entailed and the way that Macs work. However hopefully this might prompt some ideas for you to work with?
  
  
  Grant

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  John Wildgoose

  • May 25, 2017 16:36

  Thanks Grant.
  Sadly I can't compare the .cos files because once they are transferred to a) the working drive and b) the back up drive the original session/folder is deleted from either the drive or the Mac desktop that I was using during the shoot (the back up drive shows the same 'no rating' issue.
  
  Feels like I'm scuppered!
  
  John

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