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Capture One pro 3.7.4 MAC OS CRASHES

Jessica1
I'm running Capture One Pro 3.7.4 on a Mac G5 with 4GB of RAM - I run Capture One, File Maker Pro, Mail Program and a Collections Database at the same time, but experience numerous daily crashes when shooting tethered H2 Phase One P30 back. The times when it is most likely to happen are when Capture One is processing at the same time I am shooting; however, I thought that was the big selling point of this software "on the fly".

I have submitted crash reports every time, but no response from technical staff. Has anyone else been having this type of daily regularity in crashes?

jb
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Comments

7 comments

Date Votes
  • Olivier111
    in order to provide proper assistance, is C1Pro crashing when all the other applications are not running?

    The problem can be the other applications...

    C1Pro is a ressource hungry application.

    It's just a computer...
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  • Anonymous
    jb,

    All Support Cases are responded to quite timely and never left unanswered.
    If you have created a Support Case, Please provide the Case # so we may find out why you have not received a response from Technical Support.

    Sincerely,
    k c
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  • Olivier111
    Keith,

    I think that MOA is talking about the CRASH REPORT that are automatically generated when C1Pro "unexpectedly quit" and not about Support Case that you create online.

    Cheers
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  • Anonymous
    Thank You Olivier, I think you are correct.

    These reports go direct to Developers in DK and Technical Support never sees them.
    This if fine for long-term improvement of the program, but not the way to go for a solution to a problem at the present time.

    MOA - Please create a Support Case and attach the Crash Log to the case.

    Support Site: http://support.phaseone.com

    Best Regards,
    k c
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  • Angel Morales
    [quote="Keith Carpenter" wrote:
    Thank You Olivier, I think you are correct.

    These reports go direct to Developers in DK and Technical Support never sees them.
    This if fine for long-term improvement of the program, but not the way to go for a solution to a problem at the present time.

    MOA - Please create a Support Case and attach the Crash Log to the case.

    Support Site: http://support.phaseone.com

    Best Regards,
    k c

    What is DK?
    Angel
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  • Anonymous
    Angel,

    Phase One's Corporate Headquarters are located in Copenhagen, Denmark

    DK = Denmark 😉

    Cheers,
    k c
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  • Pohaander
    ~~~
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