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major breakage with 10.8.1 and Thunderbolt

chmod
Hello all.

I have reported this formally to Support.

I've been using Thunderbolt RAID drives (LaCie) on my MBP for over six months successfully. I store my Capture One RAW files on one of the RAID 1 devices. My body has been a Canon 1DS M III for over four years, but I have been happily using a 1DX for several months.

Since upgrading to OS-X 10.8.1 I cannot use my Thunderbolt-attached storage and Capture One 6.4.3. Capture One crashes at, or shortly after start up. <boom>.

Anyone else using external Thunderbolt drives and Capture One on the latest OS-X?

regards,
patrick
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Comments

8 comments

Date Votes
  • Rick Allen
    Its generally considered a bad idea to use an external device as the primary shoot drive. I'd suggest trying a disk stress test (macperformanceguide.com has a good of the shelf one) to test the reliability of the external drive. Also try shooting to the internal drive to see if its a C1 to TB conflict.

    In my opinion the benefits of shooting to a raid 1 drive are mitigated by the potential risks of shooting to an external.
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  • chmod
    And you base this upon what? What does "generally considered" mean, exactly?

    The purpose of my post was to share a technical issue Capture One has acknowledged - not have opinion put forth on how you know better than I how to manage my work flow - about which you know nothing.

    patrick
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  • Paul Steunebrink
    Hi Patrick,

    Maybe it was not what you'd like to hear or expected, but I should not underestimate the value of another user's opinion, in particular from an experienced user as rapdigital.

    That said, I think my best advice is to open a support case with Phase One and send them the logs and crash reports (they will direct you how to do that if necessary). Your setup is quite specific in the sense that not many users have a similar setup and both your version of OS X and CO6 may have effect its performance.

    Have you tried to go back to CO 6.4.2, for example?
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  • jeremy park
    I found when I attached the new thunderbolt display that C1 went super slow and basically crashed. Was not sure if it was an Apple conflict or C1 issue with my thunderbolt screen as I've not had a chance to look into it. But when I unplugged the screen C1 worked as per normal with my Leaf back.
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  • Edward Caruso
    To Patrick - I would say you are being a bit risky using so many brand new variables:
    Canon 1Dx
    OSX 10.8
    C1P 6.4.3
    External Thunderbolt RAID (Lacie is risky in itself).

    I know you expect to get a solution because these products are on the market - but in my opinion I find its best to hold off on new technology for some time. Especially 10.8 and Thunderbolt. I don't trust Apple's marketing about Thunderbolt and I wouldn't want to use it for anything other than a backup. And there's quite a few 10.8/6.4.3 problems outlined in this forum. I'm happily on 10.6.8 so I dont have those or any issues.
    You might attack me or rapdigital for questioning your external drive workflow - but since day 1 Phase One has advised against using external drives for tethering.
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  • MidWestTech
    Patrick,

    If you want the safety of RAID 1 while using a MBP, you could always go the route of replacing your optical drive with a data doubler kit and same size HD or SSD and then RAID the two drives together. I realize that's yet another expense when you have obviously shelled out quite a bit of money for your current kit but it would take one potential weak link out of your setup. I know it also adds the step of backing up from the laptop to the RAID but it might just prove to be a more workable solution.

    I'm right there with you on wanting the security of a RAID redundancy. Most of my teching is on Mac Pro towers and shooting directly to a pair of mirrored drives. It has come in handy on more than one occasion. But I would echo some of the issues that have been mentioned in this thread about thunderbolt and add that the bus power seems to be far lower than advertised in most cases. I have seen some massively frustrating issues RAIDing multiple LaCie TB Little Big Disks and I believe this issue to be related to bus power.

    Just out of curiosity, what are the specs on your MBP?
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  • rap_digital
    Raid 1 isnt back up
    Sure its a level of hardware redundancy, ie if one of the drives in the raid 1 goes down you're safe.

    But if the raid1 is the primary and "someone" deletes from the drive its gone.

    Sure raid1 was tempting with spinning media and moving shoots but in my opinion in an all dual ssd laptop its not worth it.I think its better to have a back up operating system on external drive. And run incremental backups between shots.
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  • chmod
    rapdigital Its generally considered a bad idea to use an external device as the primary shoot drive. I'd suggest trying a disk stress test (macperformanceguide.com has a good of the shelf one) to test the reliability of the external drive. Also try shooting to the internal drive to see if its a C1 to TB conflict.In my opinion the benefits of shooting to a raid 1 drive are mitigated by the potential risks of shooting to an external.

    This makes me question, in retrospect, if you were responding to an entirely different post? Where did I say I was "shooting to an external drive"? ❓

    Paul_E That said, I think my best advice is to open a support case with Phase One

    I indicated this, thanks.

    Paul_E Have you tried to go back to CO 6.4.2, for example?

    No, it was not required as nothing pointed at the software specifically. It's always an option but I believe a poor one as nothing gets better.

    jeremy62 I found when I attached the new thunderbolt display that C1 went super slow and basically crashed

    I have had no issues whatsoever with Thunderbolt until this. Your issue sounds very messed up, sorry for that.

    Edward51 You might attack me or rapdigital for questioning your external drive workflow - but since day 1 Phase One has advised against using external drives for tethering.

    Attack? Tethering? Are we reading the same thread? 🤓

    MidWestTech

    thank you for the reply. Good idea on the adding of a second SSD, I have seen that option discussed but have not put anything into place. The MBP is a 15", Core i7 2.2 Ghz, 16GB RAM. I am not sure what you mean by bus power? Thunderbolt is a transparent bus, it does not provide power to peripherals. The LaCies have their own power supplies, and the one pair configured as RAID 0 (for my video work) is really fast. The one configured as RAID 1 is much faster than Firewire 800, and roughly the same as external eSata in my experience - which makes sense as the drives are simple 7200 rpm SATA devices and are hopping onto the bus without overhead. In the real world this connection is fast, clean and uncluttered

    Summary: everything works perfectly. It was a defective Thunderbolt cable which was replicated with a direct replacement. Initially it appeared to be a poorly seated connection, but that did not prove out.
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