CO8 tethered to laptop, any luck?
I've been a longtime user of CO with great success over the years. Most of the time I'm photographing on location tethered to a MacBook Pro Retina 15", SSD HD, 2.6ghz i7, 16gb DDR3, Intel HD 4000 1024mb, OSX v.10.10.1 , my laptops USB outputs are USB3 and My Camera is Canon 1DX
When using CO7 Pro tethering is not an issue even if I lose connection I can reconnect without restarting CO7. I've purchased CO8 Pro but its not recognizing my camera via tether. If i start CO8 with the camera on and tethered it does work but the moment you lose connection it will freeze up CO8 thus having to restart. If you start CO8 first and then connect your camera it doesn't recognize it and freezes CO8 thus having to force quit.
I've tried numerous cables, short, long, new, old and even booster cables with no success. I have submitted a trouble ticket but their telling me the laptops power isn't strong enough for CO8 and using a desktop will work fine but unfortunately this wont work for Laptop users. Has anyone else run into this issue?
When using CO7 Pro tethering is not an issue even if I lose connection I can reconnect without restarting CO7. I've purchased CO8 Pro but its not recognizing my camera via tether. If i start CO8 with the camera on and tethered it does work but the moment you lose connection it will freeze up CO8 thus having to restart. If you start CO8 first and then connect your camera it doesn't recognize it and freezes CO8 thus having to force quit.
I've tried numerous cables, short, long, new, old and even booster cables with no success. I have submitted a trouble ticket but their telling me the laptops power isn't strong enough for CO8 and using a desktop will work fine but unfortunately this wont work for Laptop users. Has anyone else run into this issue?
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That stuff about not enough power is complete BS. If it were true then other software wouldn't be able to tether either. 0 -
[quote="sizzlingbadger" wrote:
That stuff about not enough power is complete BS. If it were true then other software wouldn't be able to tether either.
Not necessarily.
You may have read elsewhere my comments about the strange results I have seen using Windows and USB3 ports with self powered external USB3 disk drives.
In summary, with a 3mtr cable results are erratic and mostly poor but the same cable works every time plugged in to a USB2 port. Shorter cables in my possession work USB3 or USB2.
When talking tethering you need to be certain that different applications are using the same approach and setting the same criteria for power management - presumably driven by what the hardware developers (Camera and USB port vendor along with the cable supplier) deem to be acceptable for what they are trying to achieve.
Grant0 -
If i start CO8 with the camera on and tethered it does work but the moment you lose connection it will freeze up CO8 thus having to restart. If you start CO8 first and then connect your camera it doesn't recognize it and freezes CO8 thus having to force quit.
The problem that CO8 hangs when re-connecting the 1DX or 1Dm3 (force quit) ist the same on the old Macbook Pro 5,2 (mid 2009, USB-2.0) and Macbook Pro 11,3 Retina (mid 2014, USB-3.0). See my comments in the threat 'tethering 8.1' here in this forum. Same topic, I think.
Try setting camera auto power off' to 'off'.
I used tethering with 1Dm3, 'auto power off' set to 'off', Macbook Pro 5,2 (mid 2009, USB-2.0), 10m active USB extention cable, 200+ photos in a session recently. Doing the same with a Macbook Pro 11,3 Retina (mid 2014, USB-3.0), but only 50+ photos 1DX, worked fine, recently, too. Make sure OS X doesn't open any apps automatically on camera (re-)connection.
If the camera disconnects without powering itself off automatically, could you try using a powered USB-3.0 hub?
Regards,
Hans-B.0 -
Greg35,
Have you tried the powered USB hub already? It's proposed in many of the threads about this topic.
By the way, i'm tethering my Nikon D3s to my MBP 2012 on Yosemite without problems, for hours. No crashes, no hickups.
Be sure to disable the power management on your camera (auto-sleep or whatever it's called).0 -
And in addition to my previous post, don't let your Mac fall asleep. It does have the same fatal effect.
Regards,
Hans-B.0 -
Thanks for the feedback everyone. [quote="HansB" wrote:
Try setting camera auto power off' to 'off'.
Tried the power off as you suggested and no luck. Also no other applications were running, launched or launching when the camera was connected and the computer is set not to sleep.[quote="HCS" wrote:
Greg35,
Have you tried the powered USB hub already?
Trouble with a powered USB hub in the field with no power outlets available that could be tough. Is there a portable powered USB hub??? 😕
UPDATE:
After some back and forth with CO support on trying to find a solution they suggested downloading the Canon Utility 3 as that will control the camera and drop your captures into the CO Captures folder. This does work by dropping images into a designated folder but any image adjustments would have to be manually copied and pasted to each image as you go as well as constant "camera not detected" error messages popping up.
As we know from past experiences with CO6 users upgrading to CO7 this was the same exact issue that many users experienced and took some time for Canon to update their stuff to work with CO.
Still open to any other suggestions...0 -
[quote="SFA" wrote:
...
In summary, with a 3mtr cable results are erratic and mostly poor but the same cable works every time plugged in to a USB2 port. Shorter cables in my possession work USB3 or USB2.
...
What is the point here?
Cheers,
Mogens0 -
[quote="sizzlingbadger" wrote:
That stuff about not enough power is complete BS. If it were true then other software wouldn't be able to tether either.
Hard to give that opinion any validity when supplying proper power is a proven solution. It's echoed on this forum in dozens of threads. Connection instability occurs, constant power is provided and connection stability is achieved.
Insufficient power = unstable connection.
Sufficient power = stable connection.
This is proven over and over again, test after test, time and time again. If you feel it's an unfounded opinion, you're welcome to test your system with a voltage regulator and see for yourself, just as we have done over the years here.
The simple solution here hinges on adequate power. As laptops and technology improve, it seems a focus is placed on power management to improve performance and that unfortunately comes at a cost of available power for high demand external devices. As Camera technology improves, it seems higher bandwidth is required to communicate and transfer larger and larger files all of which require more power. These two trends are at odds with each other so a secondary power source needs to be introduced.
With other softwares, such as the Canon EOS utilities, the connection to the external devices is a bit of a hybrid allowing for connection drops/reconnection on the fly and sleep modes. Sadly, as we do not write the Canon connection protocol but are provided it by Canon, we are limited to what is available and some of the nuances are not provided. Introducing a stable power source is the solution, simple as that.
Anyone with connection issues is welcome to troubleshoot for days and speculate as they wish but my simple suggestion would be to stop by the local computer shop and pick up an externally powered USB hub for $50, plug it in and continue shooting without incident.0 -
"Insufficient power = unstable connection.
Sufficient power = stable connection."
I completely agree with Drew and can confirm this from my own experience, whether with Canon 1DS Mk3 with CO 7 running on OS X 10.9 or currently using Canon 1DX with CO 8 running on either OS X 10.9 or 10.10. And used on several different studio computers.
Without a powered hub I have serious unreliability shooting tethered in the studio. Using a powered hub solves all my tether crashing problems, providing of course camera sleep/power save is off, computer sleep/screen saver is off and that the USB cables I am using are in as-new condition with tight fit connections. I have had trouble in the past with a loose USB connection (not great at the best of times) so I usually replace my Canon IFC-200U and Belkin 3 metre USB extension cables each season (every 6 months.)
Also, for some of us at the studio, shooting our tethered images to a different drive (in our case a Lacie 2-Big Thunderbolt 2 in Raid 0) from the OS and applications has helped reduce downtime, this may or may not work for everyone but it does for us.
Also critical is to use the Canon plastic cable clip that holds the IFC-200U squarely into the camera socket. Again, this is not a great piece of engineering but it does help to keep the connection more reliable. All the small steps add up to building in better reliability and believe me, we have had our fair share of downtime to tether crashes.
Greg35, I do understand that for tether issues when on location, with no access to power, another solution is needed. I don't have any issues tethering to my rMBP 2.3 i7 when used on location without power. That is with a Canon 1DX , CO 8 running on OS X 10.10.... Not sure what I can suggest except CO support again. Is it worth trying a same spec rMBP at an Apple Centre to see if the issue is unique to your machine?
Hope this helps.0 -
I tried taping over the + power pin in my usb cable, and then using it to connect my Nikon to my computer. The camera could not be detected by the computer/COP8.
This certainly suggests that a succesful connection is dependent on the camera seeing a voltage on the usb power lead, and possibly a certain level of voltage too.
The voltage at the camera end may drop if a) the camera draws current from the usb + lead, and b) the resistance in the usb leads is too high, which may well happen when extension cords are used. Usb cords with higher dimension leads are available though; the use of such might remove the problem.
This would seem to substantiate the recommendation to use a powered usb-hub, but there are other considerations to be made.
Nikon very specifically advices against connecting their cameras to a hub! But since powered usb extension cords can be had, there is no need to go against Nikons advice.
If you are experienging connection issues, first try using a usb extension cords with higher dimension leads.
Then, if deemed necessary a powered usb cord, better than using a powered hub - at least if you are a Nikon user.
Cheers,
Mogens0 -
Trouble with a powered USB hub in the field with no power outlets available that could be tough. Is there a portable powered USB hub???
I have not seen a portable powered USB hub on sale yet. ☹️
But USB hubs are usually powered with 5V DC or 12V DC. Please check yours. And with a matching stabilized battery pack...
They're usually called 'mobile power bank'. There are types that deliver 5V, 9V, 12V and USB power, and they charge mobiles, too. Maybe you have to build your own cable. 😁
Regards,
Hans-B.0 -
[quote="Greg35" wrote:
... as well as constant "camera not detected" error messages popping up.
...
Still open to any other suggestions...
Hi, if you go the EOS Utility route, make sure you disable the Canon provider in CO8 Preferences, Camera tab to prevent "camera not detected" error messages.0 -
I too have been having issues with my Canon 5DIII disconnecting from my Macbook Pro Mid 2010.
Images got stuck in the buffer and were never seen again. So I filed a support case and got the same suggestion of plugging into a powered hub. This I did since it is not a problem in my studio. But what about out in the field where most of my shooting happens. I tried to find a battery powered USB hub. No luck with this. Like many of you this has been a source of much frustration and embarrassment. So the search for a solution when on. I saw some online posts concerning something called a Y cable.
The theory is that you plug into both the USB connectors on the laptop. One lead carries data and power as I have been doing all along. The other carries just power from the second outlet. One connection on the cable is black and unmarked while the other is grey and is labeled power. So far things have been going well but I must admit I haven't tried this out on a heavy duty shoot. It will be amazing if this indeed works since the cable is cheap around $14 on Amazon. There were cheaper ones but I splurged thinking you get what you pay for. In the past when my camera sat idle it would disconnect and I needed to restart the C1 or sometimes the laptop.After installing the Y cable I let it sit idle for a good 15 minutes with the cable and it maintained a connection.
So the jury is still out on this solution but so far so good. I had been using the Jerk stopper from Tethertools.com. Since I now have both USB connectors occupied I had to purchase one that goes in the network plug to keep the cable secure.
I hope this helps
Lanny Nagler0 -
Lanny,
Going back just a few years to when the early portable 2.5 inch disk drives first hit the market there were quite a few that were supplied with a Y cable. At one point I think most of the disk "Caddy" systems, where a consumer might be re-using any old disk of unknown power provenance on some computer of unknown USB port power output, came with such a cable.
If a single USB port did not offer enough power to successfully drive the device you could always plug in to an extra port on the machine - or even a different USB based power source entirely - to act as a top up supply.
On that basis I would guess that your cable is likely to be a very useful approach to solving the problem out in the field. One reservation might be that the solution was created back in USB1/USB2 days. Whether it is so robust working with USB3 spec may be less certain but at the price it has to be worth trying.
BTW, I have 60ft USB2 cable made up of several 6ft cables and signal boosters. I use this with a pneumatic mast to connect notebook to camera and provided I have no problems with the USB port on the camera (or the Tilt and Shift remote control head) I can shoot for as long as the batteries last. I have not tried it with USB3 - I don't have a camera with a USB3 port so have no need to make up and test a similar extended cable for USB3.
Grant0 -
Thanks Grant.
Since the USB on the camera and laptop are both USB2 I am feeling hopeful.
The next two weeks are filled with location shoots so I will see how it goes.
Lanny0 -
[quote="Drew" wrote:
[quote="sizzlingbadger" wrote:
That stuff about not enough power is complete BS. If it were true then other software wouldn't be able to tether either.
Hard to give that opinion any validity when supplying proper power is a proven solution. It's echoed on this forum in dozens of threads. Connection instability occurs, constant power is provided and connection stability is achieved.
Insufficient power = unstable connection.
Sufficient power = stable connection.
This is proven over and over again, test after test, time and time again. If you feel it's an unfounded opinion, you're welcome to test your system with a voltage regulator and see for yourself, just as we have done over the years here.
The simple solution here hinges on adequate power. As laptops and technology improve, it seems a focus is placed on power management to improve performance and that unfortunately comes at a cost of available power for high demand external devices. As Camera technology improves, it seems higher bandwidth is required to communicate and transfer larger and larger files all of which require more power. These two trends are at odds with each other so a secondary power source needs to be introduced.
With other softwares, such as the Canon EOS utilities, the connection to the external devices is a bit of a hybrid allowing for connection drops/reconnection on the fly and sleep modes. Sadly, as we do not write the Canon connection protocol but are provided it by Canon, we are limited to what is available and some of the nuances are not provided. Introducing a stable power source is the solution, simple as that.
Anyone with connection issues is welcome to troubleshoot for days and speculate as they wish but my simple suggestion would be to stop by the local computer shop and pick up an externally powered USB hub for $50, plug it in and continue shooting without incident.
This is my experience so far...
Lightroom tethers ok, Aperture tethers ok, Sofortbild tethers ok, Capture One v6 & v7 tether ok...
Capture One v8 tethering fails and its now a power problem ???
Yes I fully understand that a decent power supply is required however I think you can see where I was coming from, esp as the OP had stayed CO v7 was working ok. 😉0 -
[quote="sizzlingbadger" wrote:
This is my experience so far...
Lightroom tethers ok, Aperture tethers ok, Sofortbild tethers ok,
None of these use the SDK but simple PTP. So there is no constant Camera Connection that must be maintained, just an intermediate communication and file transfer connection.[quote="sizzlingbadger" wrote:
Capture One v8 tethering fails and its now a power problem ???
Yes I fully understand that a decent power supply is required however I think you can see where I was coming from, esp as the OP had stayed CO v7 was working ok.
Sure, I see where you are coming from but I am trying to explain to you that the assumption is misguided. Again, you can investigate this yourself with an externally powered USB hub.0 -
I was loosing connection alot, but I just tried using the powered usb cord from Tethertools and shutting off the sleep commands on both the macbook and the cam, ran for a couple hours with no hiccups, even after not shooting for awhile connected up with no issues. Very happy it runs off the laptop power so it is a portable solution as well... it did use some laptop juice when running straight battery, but, it kept in ran for a least a couple hours with not one issue... so far, so good 😊 0 -
[quote="Drew" wrote:
None of these use the SDK but simple PTP.
Lightroom's tethering is SDK based. No debate about that, Drew.0 -
Keith,
I watched a couple of the official LR videos that cover LR and could not make up my mind how tethering was implemented.
They showed views from the camera and a shutter release button but that was the only camera control. I would have thought with an SDK they would have offered more. Perhaps the videos were simplified for general consumption on the basis that 99% of users will be unlikely to shoot tethered?
Grant0 -
At the risk of sounding glib, it's common knowledge that Lr tethering is based on manufacturers' SDKs, Grant - that's precisely why Lr tethering support is limited to Canon, Nikon and Leica cameras, which companies provide an SDK that includes the necessary tethering control hooks for the cameras concerned.
But for the avoidance of any doubt, this from Jeff Tranberry, Adobe Chief Customer Advocate (second response in):Hi Matthew, support is dependent upon it being supported in the respective manufacturers tether SDK...
This is also why (for example) the Canon 1D Mk II is not supported for tethering in Lr after release 4: it's because Canon dropped the camera from its SDK around that time...
As I say - no debate about this, Grant.0 -
[quote="Keith Reeder" wrote:
As I say - no debate about this, Grant.
I was more puzzled about the apparent lack of access to the extended camera controls that the SDK provides - or at least no mention of them in the videos.
Of course usually there is no rule that requires developers to use all of the SDK features provided - at least none that I am aware of from camera manufacturers that offer SDKs!
Grant0 -
[quote="Keith Reeder" wrote:
[quote="Drew" wrote:
None of these use the SDK but simple PTP.
Lightroom's tethering is SDK based. No debate about that, Drew.
SDK Based, yes. There is indeed no debate here, why would there be?
However, it is NOT Canon's SDK and is their own communication PTP. As such it may be based on Canon's SDK but it is Adobe's own communication software. That being the case, I am not sure why there is any argument or question regarding my description, which points out Adobe's communication is different than Capture Ones.
Capture One uses Canons own SDK. Adobe does not. This is the point I was trying to make... I was not trying to debate whether or not Adobe's Communication is/is not based on Canon's SDK, that is completely besides the point.0 -
Like many of you I shoot tethered most of the time. I am now using a setup where I connect my 5DIII to both USB 2.0 ports on my laptop which is a Mid 2010 Macbook pro. So far so good. This is especially helpful when you have no sure of external power to use a powered hub. I bought a simple Y cable on Amazon which cost me about $14.00. One input is marked power and the other is the data cable. I have the power plugged into the top USB and the data to the bottom. I connect this to a 16 ft cable which is amplified. Tether tools jerk stoppers holds the setup together.The theory is that you draw power from both ports.
I still wait for the day when I can tether wirelessly at similar speeds to the wired.
I hope this helps.
Lanny0 -
[quote="Lanny " wrote:
I still wait for the day when I can tether wirelessly at similar speeds to the wired.
Lanny
I don't think it is so much about pure speed of connection as about consistency.
With the so called "Internet of Things" being, allegedly, almost upon us there is a lot of demand for the wireless communications bandwidth and so the potential for signal conflict between devices all competing for the same space.
From a manufacturer's point of view there is the added complication that different countries use different frequency spectrums and some are more prone to general interference than others.
Whilst cables running near certain types of equipment may also be prone to interference that may adversely affect their performance most are likely to be easily re-routed if necessary. That's not so readily achievable using wireless technology in busy locations.
Whatever improvements are made I would still expect wired to be faster and likely more reliable as a transmission medium. However wireless may possibly become so fast that we don't care about the performance difference unless using 4000k video when it becomes available at some point in the future.
Grant0 -
Sorry Drew-- but Capture One 5,and 6 both tether fine without powered bus into my laptop-- I have both Y cable for using two usb ports and two different powered bus devices and none works with Capture One 8 . The only solution is to turn off sleep on camera and make sure to exit Capture One on completion of each shooting sequence, which of course drains my camera battery -- not a good thing on location. Using a powered bus not always feasible in the field anyway. I really wish you would look more deeply into this problem and find away to fix it like your older versions of software. 0 -
[quote="NN634602623617959612UL" wrote:
Sorry Drew-- but Capture One 5,and 6 both tether fine without powered bus into my laptop--
- Then indeed, the conflicts you are having are different than that previously discussed.[quote="NN634602623617959612UL" wrote:
Using a powered bus not always feasible in the field anyway.
- Of course it is... http://www.shop.tethertools.com/TetherB ... BUSB30.htm[quote="NN634602623617959612UL" wrote:
I really wish you would look more deeply into this problem and find away to fix it like your older versions of software.
- We'd be happy to... where is your support case?0 -
I had a client the other day with tether issues (no connection) with his Canon 1Ds III to MBP and CO Pro 8.1. Disabling all providers except for the Canon helped him out.
Just a tip I like to share with you.0 -
I am a Nikon shooter and I mostly use a powered Belkin Thunderbolt dock in the Studio all of the time. Works fine. D800 to Mid 2012 Mac Book Air. The only other change I made was to use a Lock Port to change / adapt Nikon's mini USB3.0 port to a full sized port. After I found proper gold plated USB3.0 AA MM cables I had very few connection issues.
I just received my Tether Boost USB3.0 4 port core controller and the Rock Solid External Power Bank from Tether Tools. Now I can shoot on location. They are very small, lightweight and inexpensive. I haven't put the gear through every test, but I did find that the top port on the Tether Boost would not connect the camera...although strangely enough it did connect a USB3 external spinning drive.
Tether Tools external Power Bank comes with 8 tips and is only $39. The Tether Boost is $54. So you should not need to make up cables.0
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