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Files not seen on compact flash cards

Jonathan Kannair
Most, but not all of the time, when I begin a new session in C1Pro and I insert a compact flash card the files on the card are not recognized by C1Pro and the import dialog does not appear. C1Pro sees the card, can eject the card, reports that there is data on the card, but apparently the files are not recognized. To work around I drag the folder with the images into C1Pro and then the files are seen but they are not renamed through the import process.

Configuration is: 3.6.1 on Powerbook G4 and G5 2.0 dual running OS 10.3.8, various Lexar Cards, formatted on the computer; camera 1Ds.
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Comments

5 comments

Date Votes
  • Anonymous
    Mr. Kannair,
    Seems as though all is correct on your end. On Mac OS X the formatting cannot be done directly in the finder but is easily done inside the Disk Utility located in the Applications > Utilities folder. Be sure that the CF cards are formatted using the MS-DOS file system. This will create a DCIM folder that must be present for files to be recognized.

    If this is not the answer, Knowledge Base article #1704 is a good one to review that may offer some more insight to you as to what else may be going on with this issue.

    http://support.phaseone.com/KB/Home/Sea ... nguageID=1


    Sincerely,

    k c
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  • Jonathan Kannair
    Thanks Keith. I was not formatting the cards for MS-DOS.
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  • aaanorton
    Has this bug been fixed in 3.7?
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  • Anonymous
    aaanorton,
    The only Bug confirmed with CF card and Capture One Media Reader was the very first attempt at downloading post fresh install. It had to be \"shown the way\". The fix from the Knowledge Base article was:

    ><><><><><><><><><><><><><><><><><><><><><><><>
    A special issue for Capture One Version 3.6.1 only. If you have never installed a prior version of Capture One on your Macintosh system prior to installing 3.6.1, or you have recently reinstalled your OS and then installed Capture One Version 3.6.1 the Phase One Media Reader will not offer to import files and the New Media Detected window doesn't open until at least one RAW has been placed into a Captures folder and allowed to generate a preview. You can drag and drop a RAW into your Captures folder or capture directly into the software using any Phase One digital back or DSLR camera that supports tethered capture with Capture One.
    ><><><><><><><><><><><><><><><><><><><><><><><>

    This has been fixed in version 3.7. Please let us know if this is not the Bug you were referring to.
    The methodology of MS-DOS formatting on Mac in Disk Utility still holds.

    Sincerely,

    k c
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  • aaanorton
    I think the wording is a little foggy in that KB article. My 3.6.1 setup does this on most new sessions, not just the first session after the install. The KB seems to be able to go either way.
    I've also had problems with (usually 1st again, but not always) imports only pulling the JPEGs off of cards. This is actually worse, since you have to pay attention to every import to make sure TIFFs are coming over.

    Thanks for the reply. Could you please read and respond to some of my 3.7 posts, so that the bugs I have outlined with that release can get resolved? I would really like to upgrade for 1DsMk2 tethering and to (hopefully) leave this CF card problem behind.
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