HELP! Capture One LE 3.7.1 not starting!

cvidmar

• November 17, 2005 12:52

Hello everyone. I just updated to LE 3.7.1 on OSX 10.4.3 and the app doesn't even start: the icon in the dock is there, no window appears and on right-click it says \"Application not responding\". I wasn't smart enough to keep a copy of the previous version and now I can't work anymore!! I tried to fix permissions with Disk Utility and delete the only .plist file I found related to phaseone. Still not working. I tried on OSX 10.4.2 and was the same.

Is anybody able to help?

Thanks in advance,

Cristian

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  ph1_user

  • November 17, 2005 14:10

  I don't know if this helps please see the following knowledge base article

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  cvidmar

  • November 17, 2005 14:37

  Unfortunately deleting the batch queue didn't work out the problem. At the bottom of the page they suggest to open a support case but that's done through an application menu! How am I supposed to do that if the application doesn't start? Does anybody have an email address to the tech support? I'm stuck!
  
  Cristian

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  ph1_user

  • November 18, 2005 07:24

  This is how you make a suport case

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