Media Pro v1 appears to be a dud; help?
hi:
1. not that it matters much to folks, but i've been using iview media since the very early days and due to necessity, i moved to microsoft expression media (just version 1).
2. i paid for / downloaded the supposed new and improved media pro and here's my brief / initial reactions:
a. crash crash crash. man, what is wrong with this version? did the engineers actually test this version? the crazy thing is that the MS expression media (which is ancient) is much much more stable than this supposedly improved version. come on phaseone, this is pretty embarrassing.
b. slow slow slow. when using expression media, when i double click on a jpeg thumbnail, the larger image will open up basically instantly. when using the phase one media pro, using the same jpeg, the image will take around... 1/2 second to render properly... which is unacceptable when you have to review a ton of images.
3. thus, i'm sure (or hope) that phase one will work out the kinks but in the meantime, can i get my money back (i emailed support; no answer thus far) or at least inform me of how to set up the preferences so as to improve the image render time (that's my biggest issue). the crashes; i can deal with them for now. but until the above issues are resolved--> i'm sticking with expression media.
harry
1. not that it matters much to folks, but i've been using iview media since the very early days and due to necessity, i moved to microsoft expression media (just version 1).
2. i paid for / downloaded the supposed new and improved media pro and here's my brief / initial reactions:
a. crash crash crash. man, what is wrong with this version? did the engineers actually test this version? the crazy thing is that the MS expression media (which is ancient) is much much more stable than this supposedly improved version. come on phaseone, this is pretty embarrassing.
b. slow slow slow. when using expression media, when i double click on a jpeg thumbnail, the larger image will open up basically instantly. when using the phase one media pro, using the same jpeg, the image will take around... 1/2 second to render properly... which is unacceptable when you have to review a ton of images.
3. thus, i'm sure (or hope) that phase one will work out the kinks but in the meantime, can i get my money back (i emailed support; no answer thus far) or at least inform me of how to set up the preferences so as to improve the image render time (that's my biggest issue). the crashes; i can deal with them for now. but until the above issues are resolved--> i'm sticking with expression media.
harry
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I must say that your post is not very descriptive or constructive.
Please read before posting viewtopic.php?f=43&t=5485(i emailed support; no answer thus far)
You have contacted support once in December 2010 in regards to Expression Media 2 and also got a response.
If you contact support then we will so help you
http://www.phaseone.com/en/SupportMain.aspx0 -
hi phase one:
1. instead of making snide remarks, why don't you just address the issues in the original post:
a. many people have already commented on the problems with mediapro crashing. why isn't that specific enough for you? it just crashes often and in many instances. you guys are the engineers, why don't you figure it out and get the product correct prior to release???
b. in terms of the other issues of slowing jpeg rendering, again, what is so vague about that issue? again, using the SAME jpeg image (or RAW... which takes even longer), the media pro applications takes noticably longer to preview or view that jpeg image compared to the ancient expression media v1 application. thus again, there's no need to be defensive. just put out a solution or fix this very flawed initial version of media pro. furthermore, since this is a forum, why can't you simply address any issues as well as solutions on the forum, since other folks might benefit from any possible solutions.0 -
Hi
As mentioned many places in here, this is a user to user forum.
I simply felt compelled to answer you post that the support dept does not answer you when this is not true.
Contact us and we will reply.
Nothing snide about that IMHO.0 -
Don't take it personally harryshin....I think the abruptness and snide remarks are more of a language thing, some of the emotions and meanings are a little off.
As far as this being a user to user forum Ulf...at a time like this Phase One should have someone in here!A community manager of sorts.
Reading, responding, documenting problems. Start and maintain a thread of known issues and solutions if they exist. This would save time and effort for Phase One and their customers. How many repetitive emails does support get on any given problem? Wouldn't a thread with Known Issues and solutions help support focus on fixing issues and keep us from sending the same support case 25 times in one day!0 -
I can't agree more with the above sentiments... a user-to-user forum is great and all - but the users can't help us fix MP to get it to a working stage... they can only help with things once the product is stable and functional... at this time - the developers should be actively involved, updating issues on the forum boards and giving a status to the major issues that are outstanding (ie: fixed in next release, cannot reproduce, etc). To just hide behind that statement is NOT going to help existing user and certainly won't attract new ones to your product. Just my 2c... 0 -
[quote="NNN634272722125339672" wrote:
the developers should be actively involved
And if you communicate with them properly, via the longstanding, well-publicised and effective medium of a support case, they are.0 -
[quote="macsrock" wrote:
As far as this being a user to user forum Ulf...at a time like this Phase One should have someone in here! A community manager of sorts.
It's always "a time like this" for someone, and some software or camera release.
I'm no Phase One apologist, but they don't keep it a secret that there's a right way to raise issues: the support case.
And it works.
They're under no obligation to do so, but Phase One provides this user forum at no cost to us: no cost except for our understanding that it is a user forum, not a primary communication route to Phase One's technical staff.
Seriously. It's not a complicated notion.0 -
Support tickets only help the person who submitted it... a forum benefits all. I belong to many forums where the developers are actively involved in answering questions, providing support updates, etc... it brings the community together much more than a user run community. Before I purchase any software that might be complex - I always check for a companies forums to see how they are run and what the users/devs are saying.. a vibrant community is a good sign... developer inclusion re-inforces it IMO. $ 0 -
[quote="NNN634272722125339672" wrote:
Support tickets only help the person who submitted it... a forum benefits all. I belong to many forums where the developers are actively involved in answering questions, providing support updates, etc... it brings the community together much more than a user run community. Before I purchase any software that might be complex - I always check for a companies forums to see how they are run and what the users/devs are saying.. a vibrant community is a good sign... developer inclusion re-inforces it IMO. $
Another viewpoint might be that standardized support tickets are more valuable to developers than extemporaneous postings. If I were paying them, I would want them to operate as efficiently as possible...and IMHO, support tickets help everyone as feature requests/specific problems are all considered....everyone has the ability to use that feature. I think it has benefitted every user over the years, as well as taken the software in directions that most users wish (even if my preferences/workflow aren't always specifically addressed...sometimes the resulting change is better than I would have imagined or requested...<g>..)
A user-to-user forum is also useful, but it is what it is....and I'd be surprised if the developer involved forums have a separate free support vehicle.
I can only relate to Adobe as an example. There might be solutions in their forums, but searching through the chaff to find an answer there is almost problematical....0 -
Precisely, John. 0 -
[quote="Keith Reeder" wrote:
[quote="NNN634272722125339672" wrote:
the developers should be actively involved
And if you communicate with them properly, via the longstanding, well-publicised and effective medium of a support case, they are.
Um, not so much in my experience. Was given the "too bad" when I asked about rendering non-native Nef's. Had to ask at least 4 times for a refund before I was told rather tersely "it's been sent to marketing". Paid for a third party product to replace this functionality that was removed in the "upgrade". Sent e-mail rescinding my request for a refund but asked nicely for some help on the cost of the third party add-in. Yes, no response was forthcoming. Wow what a surprise that was.
What little credibility that Phase One brought to this whole experience is rapidly evaporating.
chris0 -
You speak as you find, Chris - in my experience, if they can do something as a result of a support case being raised, they will.
Nevertheless, getting the result you want from a support case is not what's being discussed here - the point is that you need to raise them in the first place.
There's little point in complaining on the forum about this thing not working as expected or that thing crashing all the time. The documented, well-publicised, official way to get things fixed is to raise a support case, and folk banging on in the forum about a lack of official support being made available via the forum are simply wasting everybody's time.
This same thing has gone on for years, and if Phase One still insist on support cases, this thread won't give them a single reason to suddenly change their support strategy after all this time.
John's posting provides some valuable insight into why the idea of forum-based support is a non-starter: if for no other reason than to properly control and manage issues in a way which maximises resource use, there's no realistic alternative: this is true of Adobe too.0 -
The IdImager forum proofs you wrong Keith and John..
I think that Phase One does not show the same commitment as IdImager does. Maybe formal you are right but good communication can do so much extra for customer satisfaction.
Roelof0 -
[quote="rmoorlag" wrote:
The IdImager forum proofs you wrong Keith and John..
I think that Phase One does not show the same commitment as IdImager does. Maybe formal you are right but good communication can do so much extra for customer satisfaction.
Roelof
Well said.
I've resisted the move to idImager because of the learning curve, but perhaps it's time.
Like I said, Phase One won't be getting any more of my hard earned money any time soon.0 -
I can concur with that as well.. just take these 2 classic examples: Idimager vs Thumbsplus. I used both for many many years.. first thumbsplus and now idimager. Cerious is like PhaseOne - no developer interaction in their forums while Idimager is the exact opposite - Hert is consistently offering advice, making changes and more based on user interaction and the product is always better. Thumbsplus on the other hand... faded from existance and is now not even a player in the game.
I know developers have more important items than reading/responding to posts.. but PR is paramount to a successful product and I would argue should be given top billing as a liason between the userbase and the devs...0
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