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What does this Icon mean?

Greg14
I have been testing the new purchase and I noticed that the Icon showing a ? and offline is at the top of the test pictures I adjusted.
What does it represent?
I have been trying to educate myself on various folders for catalog and sessions.

Did I screw something up?
I always blame myself first, it is generally the right move, LOL

I cannot load the image, will edit if need be.
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Comments

5 comments

Date Votes
  • Drew Altdo
    'Offline' means that the original RAW files cannot be located.
    Either because they have been moved, the volume they were on is not available, or the file/directory has been renamed.

    Use the 'Locate' option via right click to either reconnect to the parent folder or individual file.
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  • Greg14
    It does not show a place just my HD with the last section (DropBox) I looked up.

    The Picture size says 0KB

    Just for the record the program crashed twice which I was using it.
    I loaded 5 pictures for the test and they all have the ? offline and 0KB

    Any other reasons?
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  • Drew Altdo
    [quote="Greg14" wrote:
    Any other reasons?

    No.

    However the mention of "Dropbox" gives me pause. Were you importing from a DropBox Storage? If so, is that location still available to the computer? Can you not use the "Locate" feature to remedy the broken connection?
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  • Greg14
    No, I was not importing from Drop Box, I only use it for business files.

    I switched my HD location but when I went back to "Location" in the CO8 and hit it it went to Drop Box.

    This program is proving to be very frustrating.
    I am about to give up on it.

    I cannot load directly from my Camera
    The spot circles always stay, making it tough in a small area
    Support case takes a day or two.
    When I Call their telephone #, they were not friendly and would not help and said wait for an answer from support.

    All that and I have not even gotten into the hard adjustments.
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  • Drew Altdo
    Greg,
    Looking into your Case it seems that support has responded to you with no more than 2 hours delay from submission to response. Unfortunately we do not offer phone support for software questions, we have tutorials and manuals to assist in this.

    From all that has been discussed in the Support case and on this thread, I think the overall issue here is that you are unfamiliar with the software basics and could benefit from some of our training video's to answer many of your questions.
    https://www.youtube.com/playlist?list=P ... DO8UB5siyH

    If you'd like to reopen your support case, you are welcome to do so regarding this or any other concerns you have. However I would request that you include some screenshots of your software so we can help to illustrate the steps necessary and functions you are seeing. This may take some time to do as the Technical Support is not primarily a tutorial service, but if you stick with it and have patience we're happy to answer all of your questions.
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