cannot process out of capture one

NN1826691

• June 14, 2011 04:06

using capture one 6 pro and cannot process out files. It was working and now it isnt. THis software seems incredibly buggy. I have changed nothing in my process recipe which is set exactly the same as I always have it. I get a small dialogue box appear afterwards saying "cannot generate preview". Please advise what I should do as I am now in Limbo!

Many thanks

Stephen

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  Paul Steunebrink

  • June 14, 2011 08:30

  The error you described is key here. There is probably an issue with a profile. Four checks:
  1. Proof Profile (View menu): set to Selected Recipe
  2. Camera profile: default or custom?
  3. Monitor profile: recently re-calibrated?
  4. Empty the batch process history
  
  By the way: what is your output profile?

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  NN1826691

  • June 14, 2011 10:04

  Hi Paul,
  
  1) my Proof profile is set to selected recipe
  2) Not quite sure what my setting is as dont know where to look
  3) hAve not calibrated my monitor in a very long time so cannot be the reason
  4)I have cleared the batch history
  
  still not processing out files?
  
  Stephen

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  Paul Steunebrink

  • June 14, 2011 10:31

  The camera profile is selectable from the Base Characteristics tool. It defaults to your camera's Generic profile.
  
  Can you process older images in a different folder?
  Do you use sessions frequently or do you use the default Capture One session?
  
  Another option: close CO6, go to the image folder, CaptureOne sub folder and delete the Cache folder, open CO6. New previews will be generated, no adjustments will be lost since these are stored in the Settings50 sub folder.

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  NN1826691

  • June 14, 2011 11:25

  I deleted the cache folder and that seems to of worked.
  
  Thanks
  
  Stephen

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