I cannot use any Canon camera with Capture 6 on an i7Macbook
Why is this? We just upgraded our user license from Capture 4 to 6 and now we cannot tether any Canon camera on our i7 Macbook Pro. Why is this? Anyone else have this issue?
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Can you be more specific about your Canon models and have you checked the CO6 release notes for tether support for these models? Have you check you run in Pro mode, not CO DB 6? Do you have a new MacBook Pro with Thunderbolt (I know of one user reporting an issue)? Are you on CO 6.2.1? Can you get connected to EOS Utility (latest is 2.10.1)? Have you tried other USB ports? 0 -
Hi Paul,
We are using 1Ds Mark III and 5D Mark II. The tethered support is there no Capture 6. The Macbook is not Thunderbolt, and I have tried both USB ports, very strange. The camera is not connecting to the Canon Utility either, so I am beginning to think its a Mac problem.....
We installed this on a i5 Mac and it works like a dream.0 -
Next step in troubleshooting is the System Profiler (Utilities folder or through Apple menu, About This Mac+Option-key). Click on USB on the left. Connect and switch on the camera. Refresh the display (Cmd+R). If it does not pop-up as a connected device, OS X does not see it and you should suspect a hardware issue. If it does show up here, the problem is probably software related. 0 -
Thanks for that Paul, we will be going to Canon this Friday to get the techs out there to help us. Apple, the mac sees the camera, but Capture does not, only sometimes and no actions can be performed. Also Canon software does not work either. 0 -
Same problem here, except with me the canon software does work.
It's only capture one that doesn't on my old MPB, MacPro it does work flawless, must be something with the new sandy bridge.0 -
[quote="Frank Doorhof" wrote:
Same problem here, except with me the canon software does work.
It's only capture one that doesn't on my old MPB, MacPro it does work flawless, must be something with the new sandy bridge.
Frank, have you considered this: take an external disk with some (10-20 GB free space), install OS X on it (from the MBPs DVD) and install CO Pro 6. This way you run a fresh install of software on the same hardware without affecting your current setup. Because I have good experience with Canon tethering on Sandy Bridge/Thunderbolt MBP you could consider looking to your current setup.0 -
Did a clean setup also.
It's the i7 MBP by the way.0 -
same problem here, I have a IMac i7, tethered through a powered usb port connected to my imac and it worked, has to be a mac usb port issue, it must not get enough power 0 -
That's weird because I can shoot tethered with the canon software. 0 -
I am having the same problem with the iMac i7. Has anyone ben able to go back to old versions of C1 pro and gotten it to work again? Could the problem be with the opperating system 10.6.8?? I am desperate for help!!!!!! 0 -
Same problem here with an iMac 27 i5. We have been battling with this issue for a couple of months. The connection to the 1DsIII with canon software would drop down more and more frequently. To the point that now we cannot even tether one photo. Tried using CO Pro for tethering but same problem. Tried all the updates and patches available but same problem. Sometime booting Mac OS X in 64 bit was helping. But not anymore. Apple even changed the logical board 2 months ago (Applecare) without really helping the matter. USB HD seems to be slow too.
I agree with the possibility that the USB port might not give sufficient juice. Hardware problem? Seems to be recurrent with quite a few i5 and i7 Macs.
We solve it by purchasing the latest Phase One DB and tethering via Firewire 800. 😊 Not the cheapest solution but works like a charm and the files looks amazing.
Still wants to be able to use the 1DsIII tethered and planning to have Apple change the computer (I am dreaming).0 -
Same problem here with MacBook Pro OS X 10.7, Capture One 6.2.2, Canon 5D MK II 2.0.9 0 -
This is a major problem!! Not being able to shoot teathered with any of the Canon cameras is making me want to switch to other software!!!! It seems like many people are having the same problems and it is impossible to get any real help from Phase One!! Has anyone gotten any good advice from them?? We can't all afford digital backs from Phase One so they better get this problem fixed soon or there will be a lot of professionals jumping ship!! 0 -
just bought a MBP 17inch 6,1 running 10.6.8
tried to tether with both a canon 1dsmkiii and a nikon d3 and nikon d300 using my ususal 15ft usb cords and nothing with come through. I get the "pending" message.
Everything works fine on my 15inch mbp 1,1 running 10.5.8
finally switched to a 2foot cord and captures come in fine. Any idea if this is a MBP problem with the usb ports or a C1 issue?0 -
I've had the same problem with my i7 MPB since I bought it a year ago. It is the 17" version with 3 USB ports. The one closest to the power plug was most stable, and the one furthest away hardly worked at all with a 15ft cable. If I use a 2ft cable, or a powered extender cable, it seems to help.
In my opinion, some of the ports have insufficient power for reliable data transfer. Even though the camera shows up in the system profiler, capture one gives an error that it can not attach the camera.
Apple further messed things up with the 10.6.8 release. Both Adobe Lightroom and Canon EOS utility have known problems tethering with 10.6.8. So, I'd recommend downgrading to 10.6.7 or earlier. I was actually quite easy, and has resolved some of my issues.
At the moment I'm having good success tethering with my MBP 6,1 running 10.6.7 and C1 6.3. We'll see how the shoot goes tomorrow.0 -
Since I tether all the time I would suggest
Trashing the preferences plist file and restarting.
Also I would use the USB port next to the firewire port since the other port also shares some internal devices.
I find that if you start C1 and then turn the camera on it connects better.
I am using a MBP running 10.6.8 and C1 6.2.2 with the 5D II.
I hope that helps.
Lanny0 -
We solved the problem by using a powered USB hub. Works now like a charm.
Seems to be a problem with the power of the USB which was too low and dropping the connection.
At $20, it is a simple solution.
Hope it helps.[quote="NNN634386616443515433" wrote:
Same problem here with an iMac 27 i5. We have been battling with this issue for a couple of months. The connection to the 1DsIII with canon software would drop down more and more frequently. To the point that now we cannot even tether one photo. Tried using CO Pro for tethering but same problem. Tried all the updates and patches available but same problem. Sometime booting Mac OS X in 64 bit was helping. But not anymore. Apple even changed the logical board 2 months ago (Applecare) without really helping the matter. USB HD seems to be slow too.
I agree with the possibility that the USB port might not give sufficient juice. Hardware problem? Seems to be recurrent with quite a few i5 and i7 Macs.
We solve it by purchasing the latest Phase One DB and tethering via Firewire 800. 😊 Not the cheapest solution but works like a charm and the files looks amazing.
Still wants to be able to use the 1DsIII tethered and planning to have Apple change the computer (I am dreaming).0 -
I am having the same issue with my Nikon camera on a 27" imac i5. I can shoot tethered with a short 6ft cable but using a 5m cable it doesn't connect. I tried to use a repeater cable and it would still drop the connection. It all started when I updated to the new capture software and updated to 10.6.8 0 -
Same issue boys. Macbook pro i7 6.8 trying to connect a canon mark 4 and no go. Trying to switch back to 10.6.7 to see if it works but that of course involves reverting back from time machine backups etc etc, pain pain. I'm trying first the 6.3 version of CO to see if that helps. Fingers crossed! 0 -
[quote="Joe69" wrote:
I'm trying first the 6.3 version of CO to see if that helps. Fingers crossed!
I would suggest version 6.3.4 on the 10.6 OS, simply from personal experience it seems to work friendlier than it does with the 10.7 changes.0 -
I looked and read and looked again.
Snow Leopard 10.6.8 does not tether with cameras with CO 6.2.2 and it operates but really badly. The solution is to upgrade or downgrade. Downgrade to 10.6.7 if you can. Pain in the ass. Or upgrade to Lion. Also pain in the ass.
I was reluctant to upgrade to Lion because I'd have to upgrade many programs and indeed photoshop didn't work correctly until I downloaded a plugin and I had to upgrade to CO 6.3 as well as a couple of other programs.
I must say. Capture One runs well and faster with Lion. Yes it was a pain in the ass and I was forced to finally upgrade to Lion which I have been resisting but I think that it's been out long enough that programs have built the proper plugin upgrades or updates to operate with Lion. My system runs great again and I dare say faster than before!
I'm putting this here because I found a lot of posts indicating the same problem and I think once peeps find the answer they just move forward with their lives and forget to put in a solution. This is what I found. Enjoy.0 -
[quote="Joe69" wrote:
I looked and read and looked again.
Snow Leopard 10.6.8 does not tether with cameras with CO 6.2.2 and it operates but really badly.
Joe,
As previously suggested, Capture One 6.3.4 and Snow Leopard 10.6 (10.6.8 to be specific) is suggested.0
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