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Account activation link

NNN634606010306099692
Hi Everyone,

I am trying to download the capture one 6 Pro trial and have created an account but the link in the Phase One email to activate my account just sends me to a blank screen.

This leaves me unable to login and download the trial version before buying it.

I have clicked the resend activation link about a dozen times and retried anew each time with the same result.

Can anyone help? I can't contact tech support as I have to login and can't do that. Somehow I have been able to log in to the forum here though.

Thanks

Richard
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Comments

9 comments

Date Votes
  • Nicolas
    If you tried to use the link in the Phase One email to activate you account with Safari, try another time but with Firefox or Chrome…
    Also be careful that there is no space at the end of the link…
    Hope it helps…
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  • Jonathan Gilbert
    Your account is not activated.
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  • NNN634606010306099692
    Thanks Nicolas and Jon for your replies.

    I have downloaded Google Chrome and tried that but still get a blank screen from the activation link. There is no gap at the end of the link I copied and pasted into chrome.

    It is very frustrating not being able to contact tech support to get the account activated but I need to log in to do this and can't log in because the account link for the activation sends me to a blank screen. A bit of a chicken and egg situation!

    The only other email addresses are outside of the Uk where I am based and don't seem appropriate for my issue.

    Can anyone help me get my account activated? Any advice welcomed?

    Thanks

    Richard
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  • Nicolas
    Your account is not activated.

    Jon Said…
    Have you tried to set-up a new account, maybe you missed one step in the process?
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  • Ulf Liljegren
    [quote="NNN634606010306099692" wrote:

    Can anyone help? I can't contact tech support as I have to login and can't do that. Somehow I have been able to log in to the forum here though.


    Hi Richard

    If you can login to the forum then you can also login to the main website.
    It is the same e-mail and password you use.
    You should just have received an e-mail from support with a reminder of user name and password as well.
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  • NNN634607637569709694
    I'm bumping into the same problem.
    can't login for the trial download but I can post into this forum.

    Ida
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  • Ulf Liljegren
    Hi Ida

    You did a successful login on the website yesterday.
    Also it is the same login here and on the main website, I just tested your account and it is working fine.
    Just in case, I will make sure a login detail reminder is sent to you.
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  • Jonathan Gilbert
    [quote="Jon" wrote:
    Your account is not activated.


    Oh my... that should have read *now* instead of *not*
    Sorry for any confusion.
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  • NNN634631132427764975
    Hi, having the exact same problem. The activation link leads me to a blank page of the P1 website, and when I try to log in I am told my account is not yet activated. I tried resending the activation email, creating an account with a different email, and opening the link in several browsers but to no avail. Please help, thanks.
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