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Infuriating

lewisl
I can't enter a support case:

Sorry there was a problem sending your form submission.

The security challenge (anti-spam) field was entered incorrectly.

Please go back and try again.

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No such field appears. After entering all of the information,including the product code from my activated copy, and all of the required fields, I click Next.

No anti-spam control ever appears. So, they just don't want to hear about problems...
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Comments

6 comments

Date Votes
  • RichardT
    I had the same problem. See Ulf's solution in this topic:

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  • Christian Gruner
    [quote="lewisl" wrote:
    they just don't want to hear about problems...


    That is jumping conclusion a bit too fast.
    Please try what Ulf suggests in the linked thread
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  • lewisl
    Well, thanks for that.

    But, that is not the issue.

    I was trying to copy/paste from a forum post. So, I copied and pasted into Sublime Text to make sure there were no spurious characters as the post suggested. No < or >. It's just plain text.

    Perhaps the proof of not being a robot is that paste is not supported. So, to torture me I have to type it all by hand.

    What is it with this company? Pretty much every other software company has basic practices for customer support, release management, and testing worked out. Hmmm...

    Want to like the product. Can't seem to rely on the company.
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  • lewisl
    The problem is still there. Seems to be some sort of server overload. The "waiting" spinner appears for a bit, stops, and you get the failure page. Seems like a chronic problem they haven't gotten ahead of.

    They are willing to hear the feedback. They are just overwhelmed by too much--not scaling to onslaught of Aperture and Adobe switchers.
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  • lewisl
    C1 contacted me via private email. They are trying to work it out. last time I checked though it was still difficult to get in. That was a day ago, so maybe all systems go by now.

    Good folk.
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  • idbirds
    I just entered a support case (for something completely different) and it all is working now, and a lot faster than in the past. BTW, my experience with tech support is that they respond quickly
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