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Capture One Pro 9.0 launch error on Windows 8.1

DanKansai
Hello!

I think many had this on Windows 10, but what about Windows 8.1?

The application was working well on Windows 10, but as the rest of the computer did not I had to reinitialize on Windows 8 and then 8.1. I started using Capture One Pro 9 on Windows 8.1 in the past and didn't ever have any problem.

But today when I tried to launch it, I got the following message (as my system is in Japanese the translation might be awkward):

System.NullReferenceException...
P1.C1.Program.Main()
System.ArgumentNullException: Can't set the value as Null
P1.C1.Framework.CrashHandling.CrashDetectionAndAnalysis.GetFileToDeleteToIndicateTheCrashReporterHasRun()
Place: P1.C1.Utilities.ExceptionHandler.HandleExceptionThreadFunc()

I already tried to uninstall it then reinstall it. The problem might come from the OS but as I said before, I used to run the software with 8.1 without any issue, so I am really really surprised...

Does anyone have an idea? 😕

Thank you very much in advance!
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Comments

2 comments

Date Votes
  • Benjamin Liddle
    Be sure that you've installed VC++ 4.6 from Microsoft, available here: . If that doesn't resolve it please create a support ticket and let us know.
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  • DanKansai
    [quote="ben_US" wrote:
    Be sure that you've installed VC++ 4.6 from Microsoft, available here: . If that doesn't resolve it please create a support ticket and let us know.

    Thank you very much, the problem has been solved.
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