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recognizing a card reader -- NOT

janrifkinson
Folks, I'm new to this program so it's possible I'm doing something wrong but here's the situation: I have a pretty standard USB SanDisk card reader (4 card types). I have a graphics explorer program called ThumbsPlus that recognizes all the drives & can d/l, import, etc all RAW files from any slot on the card reader.

However Phase One does not recognize this card reader at all. Neither does the media reader.

In DOpus, a windows explorer on steroids, I can enter a drive letter, i.e. H:, I:, J: (card reader) & seed all the files however this doesn't seem possible in Phase One.

Before I go off & spend a bunch of money this seems like a pretty basic requirement.

TIA for any thoughts or suggestions on this matter.
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Comments

6 comments

Date Votes
  • Mitch1
    No problems reading from my USB-II reader (generic US$10 type - only reads CF cards.) Sorry that's not much help to you, but it does indeed work for me.
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  • Anonymous
    janrif,

    We have seen some instabillity on this with Windows 2000. If using this OS, be sure Service Pack 4 is installed.

    Look to the right-hand side of your tool tray and see if the Phase One logo is there. This is the Capture One Media Reader. Right-click on this and be sure that Enabled is checked.

    Also, CF cards must be formatted on you computer in MS-DOS and contain the DCIM folder to be recognized.

    Lastly, close all other programs in order to eliminate any conflicts.

    Hope this helps you out, please let us know.

    Sincerely,
    k c
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  • janrifkinson
    [quote="Keith Carpenter" wrote:
    We have seen some instabillity on this with Windows 2000. If using this OS, be sure Service Pack 4 is installed.

    SP4 is installed

    [quote="Keith Carpenter" wrote:
    Look to the right-hand side of your tool tray and see if the Phase One logo is there. This is the Capture One Media Reader. Right-click on this and be sure that Enabled is checked.

    it is enabled

    [quote="Keith Carpenter" wrote:
    Also, CF cards must be formatted on you computer in MS-DOS and contain the DCIM folder to be recognized.

    Cards were not formatted in MS-DOS but do contain DCIM folder

    [quote="Keith Carpenter" wrote:
    Lastly, close all other programs in order to eliminate any conflicts.

    Have not done this as the card reader is recognized by Thumbsplus & Adobe Elementss w/o issue in current configuration.

    Thank you very much for your help/reply. Hope this problem can be resolved.
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  • janrifkinson
    [quote="Keith Carpenter" wrote:
    We have seen some instabillity on this with Windows 2000.

    Since there has been no further support with this issue, I will abandon my interests in the pro version as it doesn't make sense to spend more $$ on an expensive product were customer/tech support is so limited.

    Thanks anyway,
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  • Anonymous
    janrif,

    MS-DOS formatting of the CF card is required.
    Many 1,000s of Users do not have CF reader problems when following criteria. Whe the criteria does not seem to be working, we are always more than willing to consult your workflow and equipment used to help you be successful.
    Sorry, You have mistaken the User to User Forum as the Technical Support site.

    This Forum, Knowledge Base articles, Tips & Tricks, and the tutorials are all readily available at the web site to our Users.

    For the most urgent of issues, Phase One's stellar Technical Support is accessible at web site:
    http://support.phasone.com

    The Support Case system is monitored no less than 17 hours/day M-F and occassional weekends and Holidays. Any Case that is created, will absolutely, positively be answered timely; and in near all cases have resolution.

    Sincerely,

    k c
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  • janrifkinson
    [quote="Keith Carpenter" wrote:
    MS-DOS formatting of the CF card is required.

    All my cards are formatted correctly.

    [quote="Keith Carpenter" wrote:
    Many 1,000s of Users do not have CF reader problems when following criteria. Whe the criteria does not seem to be working, we are always more than willing to consult your workflow and equipment used to help you be successful.
    Sorry, You have mistaken the User to User Forum as the Technical Support site.

    [quote="Keith Carpenter" wrote:
    This Forum, Knowledge Base articles, Tips & Tricks, and the tutorials are all readily available at the web site to our Users.

    Yes, and I've tried them all to no avial.

    [quote="Keith Carpenter" wrote:
    For the most urgent of issues, Phase One's stellar Technical Support is accessible at web site:
    http://support.phasone.com

    The Support Case system is monitored no less than 17 hours/day M-F and occassional weekends and Holidays. Any Case that is created, will absolutely, positively be answered timely; and in near all cases have resolution.

    Stellar? Be that as it may, you, Mr. Carpenter, asked me a lot of questions which I answered & then rcvd no further support or suggestion to go to any support URL, etc.

    Those are the facts & those are the facts that I based my decision on.

    I stand by my comments & observtions.
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