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Capture One ver. 3.7.4 Not working on any laptop teathered

NN1928712
While the teathered option comes right up on my G5 tower with the same version, the same does not happen on either my new DUO CORE laptop or my older G4 Ti laptop. It just spins waiting to connect with the DUO and on the Ti, it sees the camera but gives a capture error code of ffffffdc

Does anyone have this experience and is there a working solution?
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Comments

11 comments

Date Votes
  • Ulf Liljegren
    Hello

    What camera are you trying to connect?
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  • NN1928712
    I am using a Canon D5... and now it just stalls trying to connect - I solved the problem on the older Ti G4 laptop by simply restarting and creating a new session! But on the NEW DUO CORE - I am still not able to connect. I have confirmed that all on the camera and the USB must work and be setup correctly otherwise it would not work on my other computers - so it must be something within the NATIVE software version of CaptureOne or in the Laptop OS???
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  • Ulf Liljegren
    We have found an issue with Mac OS 10.4.6 and the Canon componentes that allows us to connect direct between computer and a Canon 5D
    Only current work around is to downgrade to Mac OS 10.4.5
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  • NN1928712
    Thank you for that info - when will this problem be corrected? I can reinstall Tiger no problem - but to keep on top of which updates or not to apply to the DUOCORE is a pain to manage... are we talking a week or more for a patch? I assume that you mean there is only a problem with the NATIVE VERSION of Capture One for the DUO-CORE because it is working on the G4.
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  • Greg Scheidemann
    it is a problem on Intel based machines running 10.4.6 too. They have known about the problem for at least 2 weeks, and I am hoping for a speedy solution. 10.4.6 solves some power consumption problems on a MacBook Pro.

    Any idea when something is coming, PhaseOne? downgrading to 10.4.5 was a short term 'band-aid' solution, and time is running out.

    greg
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  • gary smith
    would it be possible to make 3.7.3 available as a temporary fix?
    i have just purchased .4 to shoot tethered with the 5D but for various reasons do not want to have to mess with my OS
    are we talking a week or months???!
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  • Greg Scheidemann
    it is just VERY frustrating becasue on an Intel machine, 3.7.4 is SO much faster than 3.7.3. I'm hoping for some sort of timeline.

    greg
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  • gary smith
    i have just discovered the downloads archive on the phaseone website, so .3 will have to do until this issue is resolved
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  • Brian Eaves
    Keep both Application .3 and .4.
    Basicly rename the 3.7.4 folder by adding \"3.7.4\"after CAPTURE ONE PRO \" reinstall 3.7.3 and name that folder \"3.7.3\" after CAPTURE ONE PRO
    I even go so far as to add 3.7.4 at the end of the application name so I know what version I'm clicking on in the dock.
    Use 3.7.4 for processing files and use 3.7.3 for shooting teathered any Canon cames that shoots USB 2.

    Enjoy
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  • stephen1211
    [quote="Gary Smith" wrote:
    i have just discovered the downloads archive on the phaseone website, so .3 will have to do until this issue is resolved


    Gary,
    Where did you find the .3 version on the phase one site??
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  • gary smith
    in downloads> software archive:

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