TIFFs not producing any output files

Ste-1

• October 28, 2017 00:48

Hi,

I'm experiencing very erratic behaviour when trying to output TIFFs to jpgs using output recipes.

I'm running C1 Pro 10.2 (build 10.1.0.105) on a MacBook Pro and iMac, both with Sierra 10.12.5

Here's the issue:
Some (the majority) of TIFFs on both MacBook and iMac will not produce output files (jpegs). The recipe appears to run smoothly and all necessary sub-folders are created, however there're no export files. Other times I get an Event Log message saying "Can not export file". This problem occurs on both layered and flattened TIFFs

There are also times when I have, for example, a batch of 20 TIFFs - 15 will export OK, 5 will not.

I'm at a loss as to how to rectify this.

Thanks,
Stephen

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• 

  SFA

  • October 28, 2017 02:40

  [quote="Ste-1" wrote:
  Hi,
  
  I'm experiencing very erratic behaviour when trying to output TIFFs to jpgs using output recipes.
  
  I'm running C1 Pro 10.2 (build 10.1.0.105) on a MacBook Pro and iMac, both with Sierra 10.12.5
  
  Here's the issue:
  Some (the majority) of TIFFs on both MacBook and iMac will not produce output files (jpegs). The recipe appears to run smoothly and all necessary sub-folders are created, however there're no export files. Other times I get an Event Log message saying "Can not export file". This problem occurs on both layered and flattened TIFFs
  
  There are also times when I have, for example, a batch of 20 TIFFs - 15 will export OK, 5 will not.
  
  I'm at a loss as to how to rectify this.
  
  Thanks,
  Stephen

  
  
  
  See the suggestion I made to your similar post in the other thread.

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  Ste-1

  • October 28, 2017 12:37

  See the suggestion I made to your similar post in the other thread.

  
  
  Thanks for the suggesting - I did try, but didn't solve the problem.
  
  It's frustrating that it's only happening for certain TIFFs, with no apparent rhyme or reason. The right-click export option does still work fine for all TIFFs, but I'm losing all the automation that comes with the recipes.
  
  I'll raise a support ticket with C1 and see what they say
  
  Cheers

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