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iMacRetina - C1 is unusable

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96 comments

  • photo by FA
    [quote="Christian Gruner" wrote:
    [quote="siggibg" wrote:
    And OpenCL is surely not working

    [quote="fatihayoglu" wrote:
    OpenCL problem is there


    Please contact with these issues, if you haven't done so already.


    Hi Christian,

    It is 215216, let me know if you need any more info. If you guys tell me how to record my screen as a video, I can do it as well and send it to you guys.
    Btw, it gets worse if I work on full screen, if I do work on a small window, then the lag is less.

    Cheers,

    Fatih
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  • photo by FA
    and this is the response I got from the Dev team.

    Hi,

    This may just be Capture One clashing with your Graphics card.

    I can put in a request for a review on this card for you.

    Kind regards

    Phase One Support

    PS even this level of support is enough to me to use CO9. I've created this issue this morning and in few hours I got a response. Well done PO!
    0
  • siggibg
    [quote="Christian Gruner" wrote:
    [quote="siggibg" wrote:
    And OpenCL is surely not working

    [quote="fatihayoglu" wrote:
    OpenCL problem is there


    Please contact with these issues, if you haven't done so already.

    Thank you Christian, I have contacted support with details on my issue with Open CL. Lets hope they can resolve this for us all 😉
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  • photo by FA
    Alright just to update this, I have contacted the technical support for an update and they have said

    Hi,

    Sorry for the delay in repsonce.

    We are still working on this but are getting closer to the root of the issue.

    We should hopefully have this fixed soon and we thank you for your patience in the meantime.

    Kind regards

    Phase One Support


    So I hope or want to hope that the fix is imminent.
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  • NN635956897836738724UL
    wanted to chime in. before discovering this forum/post my 2013 mbp with SSD performed poorly. so poorly that i went out and bought a late 2015 imac with 2TB fusion drive(128gb ssd), 3.3 i5 skylake with 8gb of ram. still performed poorly. i bought a samsung 1TB usb3 drive and built a catalog fresh on it with only 9k raw files. performance was slow still. so then i bought 64gb of ram and cp1 is STILL SLOW! with a 9k library cp1 uses 20gb of ram.

    fwiw by slow i mean when i open cp1 my catalog takes 15-30 minutes to open 50% of the time. the other 50% of the time cp1 crashes. opengl doesnt matter.

    i shoot fuji xt1 and cp1 renders my xtrans sensor raw files better than LR can. BUT if i cant load the files then its pointless. ill deal with more edit time in LR to get the files processed, it is still more progress than i can make with cp1 right now.

    I want to use cp1 and i cant, a shame. this thread opened in december, its been 5 months. did this software just get thrown together for el capitan support and then abandoned? it clearly wasnt tested much.
    0
  • photo by FA
    [quote="NN635956897836738724UL" wrote:
    wanted to chime in. before discovering this forum/post my 2013 mbp with SSD performed poorly. so poorly that i went out and bought a late 2015 imac with 2TB fusion drive(128gb ssd), 3.3 i5 skylake with 8gb of ram. still performed poorly. i bought a samsung 1TB usb3 drive and built a catalog fresh on it with only 9k raw files. performance was slow still. so then i bought 64gb of ram and cp1 is STILL SLOW! with a 9k library cp1 uses 20gb of ram.

    fwiw by slow i mean when i open cp1 my catalog takes 15-30 minutes to open 50% of the time. the other 50% of the time cp1 crashes. opengl doesnt matter.

    i shoot fuji xt1 and cp1 renders my xtrans sensor raw files better than LR can. BUT if i cant load the files then its pointless. ill deal with more edit time in LR to get the files processed, it is still more progress than i can make with cp1 right now.

    I want to use cp1 and i cant, a shame. this thread opened in december, its been 5 months. did this software just get thrown together for el capitan support and then abandoned? it clearly wasnt tested much.


    I'd suggest you to contact with technical support. They are great and response in just couple of days. It is not normal it takes 30 mins to open a catalogue.
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