Upgrade Problem from Pro 3.7.x to Pro 4.x

Kenji Togami

• September 20, 2009 16:07

Dear all,

I have finally decided to move my processing environment from C1 Pro 3.7.x to 4.x (latest version is 4.8.3, I believe).

I have tried to install 4.8.3 with downloaded module and start the software.
There is no error message so far.

But I checked the version of 4.8.3 from the Menu, Help>About.
And the version of the software on my PC seems to be
"NON" Pro version instead of Pro version.

The activation key which I have for Pro 3.7.x is the one with 2 major upgrades.
So, I believe that I can upgrade from Pro 3.7.x to Pro 4.8 without any payment.

Does anyone help me?

0

• 

  Paul Steunebrink

  • September 20, 2009 20:16

  Have you entered your license key and activated 4.8.3 or are you running trial mode?

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  Kenji Togami

  • September 21, 2009 01:34

  Hi Paul,
  
  I, of course, enter my license key to activate the software.
  
  In this case, do you think that my license key is not valid for Pro 4.8.3 version?

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• 

  Kenji Togami

  • September 21, 2009 03:44

  Hi Paul,
  
  I can fixe my problem based on the thread "Lost Capture One 4.8.1 Pro Features" on July 5th, 2009.
  
  The problem is that I have changed my system drive few weeks ago and the file "license2.enc" protects the software license very strictly.
  
  I deleted the license2.enc file and deactivated once on the web (could not through C1 due to error) and then,
  reactivated the license. Now, it works well.
  
  Note that the file "license2.enc" does not located in
  C:\Program Files\Phase One\Capture One
  but in
  C:\Documents and Settings\All Users\Application Data\Phase One\Capture One
  in my case.
  
  
  
  Thanks anyway.

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  Paul Steunebrink

  • September 21, 2009 17:51

  Hi Kenji1,
  Thanks for reporting back. Happy it works all OK now.

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