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cannot get my activation key to work after a change from PC

manny1
Hey Guys,

I'm just fresh on thish forum.
I've been using a PC for the past few years and just recently bought an I-mac with the 2core duo.
I tried installing the version from my PC and after downloading it from the web-site I was unable to get the activation key to work.

The PC activation code is 24 symbols long, separated by dashes every 4th symbol.
Is there a difference oin the Mac activation key. I thought it was the same?

I've been w. Phase since 3.7.1
Does it matter if my code is from back then?
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  • Ulf Liljegren
    Hello

    Please create a support case with the support dept at http://support.phaseone.com - click on contact support.
    And we will have you sorted out. 😄

    Basically the keys look the same and they are BOTH 16 alpha numerical.
    The 24 code you have is for a registration code and not a product key.

    But as I said. create a case and we can trace what you product key is.
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