C8 "Activation profile is incorrect" error

My system crashed and I had to reinstall OS X from a disk image. This was a day after activating a new copy of Capture 8.

Now when I enter my registration info on the new installation of C8 the error message ""could not activate becuase activation profile is incorrectâ€â€ comes up when I try to activate C1 8. I have tried to activate it for several hours but it is not working.

Is there any way to reset the activation if my computer crashed and I couldn't deactivate the install of C18?

I set up a support ticket and the quality of support from Phase One was less than stellar with no help offered except the following advice at the end of the email:

""Please simply try again.â€

Unbelievable. Can anyone help out? I bought Cap 7 and was looking forward to using Cap 8.

Drew Altdo

October 28, 2014 13:05

For anyone that creates a support case, we take it seriously and provide solutions as accurately as we can.

This case has been resolved, there has been no error and the suggestion given by support was correct.
This is a simple misunderstanding of the activation process.

Further, we have offered to do a screenshare with the end user to assist them directly but that offer has yet to be accepted.

This thread was started from a "10 Minute email" account and not the official account of the user. This type of behavior will not be tolerated on the forum. Support is here to provide solutions, simple as that.

Please remember that there is another hard working human at the end of ever support case and response, we can all move forward much more productively with a bit of understanding and patience. 😄

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