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'Out of Memory' Crash - anyone else?

Permanently deleted user
There has been some discussion about this crash, first seen in 6.1 and still for some in 6.1.1:
viewtopic.php?f=41&t=10042
viewtopic.php?f=41&t=10110

I still get this crash in 6.1.1 32-bit Express on WinXP, 4GB memory. Fully clean install per PO instructions.

At this point I am being told PO can not recreate and to check my virtual memory settings (they are default). I never had this issue until 6.1 and never changed any system settings.

If I keep the task manager open I can watch the memory usage of CO. It starts at ~300,000k, then slowly keeps creeping up as I make minor edits. Each time I open a new directory of images it jumps ~200,000-500,000k depending on size. Then when it gets over ~1,000,000k the out of memory crash occurs.

I ask that if anyone else has this issue (I know some have noted they do) to please open a support case if you have not already and provide your capture one logs.
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Comments

90 comments

Date Votes
  • Lionel12
    We have improvements to the 32bit Windows platform ready really soon - but I can only recommend aiming for an upgrade to the Capture One 64bit version using 64bit Windows 7 as soon as possible.
    This will enable much faster interaction and processing compared to the 32bit version, since Windows 32bit handles memory much worse than the 64bit versions.

    -Lionel
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  • Permanently deleted user
    Thanks for the update, that is good news.

    As to 64bit I can't support that transition right now due to a variety of reasons. But speed is less important to me than stability as version 5.x speed is fine so I don't need it better than that.
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  • Pjotr
    +1

    CO should behave well on a standard 32 bit system as any other software. This way of putting the solution at the user was really keeping me off actually purchasing CO. It is in general not only a sign of bad programming but also bad user support.

    Luckily, it seems PO changed their mind (a bit as for now), we will see. CO6.x by itself is such a good program it deserves better.
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  • Robert4
    Strange to see all these problems from heavy-hitters, as compared to my lowly 32-bit XP machine,
    with antiquated P4 and only 2 GB memory. Never had one memory problem since the early 3 series,
    to current 6.1.1.

    Rob
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  • NN122830UL1
    I have not looked in this forum for Quite some time but what I read here is quite disturbing.

    Please accept my apologies for posting a repeat of what I have put elsewhere but I have only just noticed this thread.

    I have been experiencing appaling performance from C1Pro V6.1.1 on Windows 7 64 bit. The operating system was newly installed and the system has a Pentium 4 Dual Core 2 E8400 3Ghz processor and 4Gb of RAM. The Graphics card is an Asus EAH 4650 HD with 1Gb of onboard memory and the motherboard is an Asus P5Q Pro. There is more than enough hard drive space on 4 sata 7200 rpm hard drives. No other applications are showing any problems on this system, all are running just fine except C1Pro
    I changed up to this 64 bit operating system from XP Professional 32 bit because C1Pro V6 was lousy on that and I was advised to upgrade by a C1 Tech at Focus. He actually told me, 32 bit is not very good for V6.1.1 (I kid you not)

    I have already gone down the road of raising a support case and after lots of messing around and inconvenience, they have told me they have no idea whats wrong and will look into it. I asked how long a solution would take but havent received an answer.

    My performance expectation benchmark is based on my experience of using C1Pro since its introduction at V1, and regularly and often ever since then. I have not had good experiences with C1Pro since the demise of V3.7.10.

    An example of how poorly C1Pro V6.1.1 is performing is that the computer will just hang, indefinately, when doing something as simple as just "selecting" only 9 Nikon RAW files, when C1Pro has been the only program running. I can go in to detail about how much RAM etc, C1Pr0 v6.1.1 needs and uses,(which is quite staggering, actually), when even just being open and not doing anything, plus when you actually try to get it to edit, if need be (it goes off the scale, then).

    This recent catastrophic experience has left me extremely inconvenienced and frustrated.

    PhaseOne support have told me that they have no Knowledge of anyone else suffering performance issues, in fact they say, their feedback suggests the opposite.

    This doesn't help me and so far PhaseOne support are unable to, either.

    Does anyone have any answers and/or suggestions?
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  • Keith Reeder
    [quote="NN122830UL" wrote:
    Please accept my apologies for posting a repeat

    Three times and counting...
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  • NN122830UL1
    [quote="Keith Reeder" wrote:
    [quote="NN122830UL" wrote:
    Please accept my apologies for posting a repeat

    Three times and counting...


    I especially look forward to responses from professional photographers
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  • rawshooter
    [quote="Lionel12" wrote:
    ...since Windows 32bit handles memory much worse than the 64bit versions.
    ...


    I can`t use C1 6.1.1. (32Bit) with WinXP-sp3 on a 4GB DualCore because of recurrent memory errors.
    But the same files can be edited and processed without any problems with Silkypix or Lightroom on the same hardware. So it is not a windows thing!

    If you can`t get C1 run under 32Bit windows properly, then you should adapt your minimum requirements.
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  • Permanently deleted user
    Hi rawshooter. I hope you submitted a support case.

    Obviously there is something wrong with v6 compared to v5:
    With a fresh clean v6 install and after deleting all the .cop and .cof files, if I only browse images in v6 (with settings made in v5) without making any additional edits, It will crash.

    If PO can make v5 work, there is no reason v6 should not as well.
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  • Permanently deleted user
    [quote="Lionel12" wrote:
    We have improvements to the 32bit Windows platform ready really soon

    -Lionel

    Hi Lionel-
    Is there any update available on this?
    Thanks
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  • Jurriaan
    For sure. And many more issues. Though CO was installed strictly following the instructions, the OS (WXP SP4) is telling me about every five minutes that there's a violation caused by CaptureOne .exe and that the OS has to close down the application after sending a report to Microsoft. After that happens nothing, no close down, the system freezes completely and a hard reset is neccesary. Wich caused in one occasion a complete system crash, we had to restore the whole system fram scratch.

    These are not the only issues. The local adjustment tool doesn't work properly, the item 'use pen pressure' behaves as a floating tool, and shows up in the most uncommon places, apart from the local adjustment tool. And the option can't be unabled.

    There's also something called lens correction tool. Following the instructions in the manual carefully leads to absolutely nothing. And besides, I miss a debarrelizing function totally.

    Everything is working very slow, the startup time is about two minutes, the conversion of fifty RAWs takes about eighty years. 😉

    It is predictable that after a minor change of the workspace the whole thing hangs up and a restart (if possible, see above) is necessary.

    In version 6.2 the conversion is time-consuming in comparison with the 5 versions.

    In the shadow parts of the image is after the conversion a local heavy blur. Black hair, for example, became one big dark smear. So we had to do a lot of conversions in 'the other applications wich we all know so very well'. And that looked a lot (about 1000%) better.

    Deleted files belong in the trashcan, not somewhere out in the blue. Luckily we have very strict back-up policies. A very good weapon against creative programmers. 😉)

    The answers of the support department (the dealer in the Netherlands contacted them) were unisonous: 'You seem to be the only one with complaints. But in the next version those problems will be solved.' I did count a few of those answers and a few new versions. That's why I don't believe in support cases anymore.

    My workaround with 6.01, 6.1.1, and 6.2 was to uninstall those versions and install 6.0 , wich caused the less trouble. Strange, version 5 was perfect.

    Maybe it is about time to tell our dear friends in Denmark that version 6 is a paid version, and not an alfa. Even a beta would have done better...

    (Note for the moderator regarding the forum rules: This is not blowing off steam and, believe it or not, I'm still not angry or frustrated. I'm a professional who is just mentioning the bare facts.)
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  • Paul Steunebrink
    [quote="Jurriaan" wrote:
    For sure. And many more issues.
    ...
    I'm a professional who is just mentioning the bare facts.)

    Most important fact to mention would be your hardware setup to assess the gravity of the situation.
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  • Florin Coter
    C1 6.2, W7 64b, 4Gb.
    Three days of full use, more than 250 NEF edits, used all the controls I usually use. Sessions over 2.5 hours long.
    Works without problems, works with Expression media, much faster than 6.1.1, less faster than 5, but who cares?
    My only critics (an old one though) is the saturation poor color compared to Adobe products.
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  • Permanently deleted user
    [quote="pkurhieuyr" wrote:
    C1 6.2, W7 64b, 4Gb.
    Three days of full use, more than 250 NEF edits, used all the controls I usually use. Sessions over 2.5 hours long.
    Works without problems, works with Expression media, much faster than 6.1.1, less faster than 5, but who cares?
    My only critics (an old one though) is the saturation poor color compared to Adobe products.

    I believe the bulk if not the only OoM crashes are being reported on WinXP 32-bit systems.
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  • rawshooter
    I gave up and ordered a Lightroom licence. This is verry sad because C1 has the best ui of all, but at first, I need a stable software.
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  • Corin
    I get it too! XP 32Bit and out-of-memory crashes!

    I'm not happy with the suggestions that I should upgrade to 64 Win 7. Not practical. Not going to happen. Will cost me money.

    Secondly, why can Adobe make Lightroom run perfectly on XP32? C1 has become such a beast of a program and needs a serious rethink and rebuild. I just get the impression that they just keep adding to it and not concentrating on the core of the software and it's efficiency.

    With LR3.1 the gap between the two products is very very close. The image quality is sooooooo nearly the same. I'm a huge fan of C1 and use it for Portraits and Commercial work and have used it since v3. I'm so disappointed with it's recent development and poor performance and I know a lot of other pro's feel the same. If anyone asks me to recommend RAW processing software I point them in the direction of LR now, used to be C1.

    Such a shame.
    Corin
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  • Permanently deleted user
    [quote="Corin" wrote:
    I get it too! XP 32Bit and out-of-memory crashes!
    I'm not happy with the suggestions that I should upgrade to 64 Win 7. Not practical. Not going to happen. Will cost me money.
    Corin


    Well, that's not just a suggestion from PhaseOne..it's from Microsoft as well. Xp is sunsetted, is currently on Extended Support (minimal) from Microsoft, and that will end in 2014. Win 7 advantages so much more available technology, maintaining 100% backward compatability as a design goal would be a horrible disadvantage. I do keep two XP machines running to maintain a studio management program, however...that company closed BECAUSE they did not update their software. I do not install current software from anyone on those machines because it does not run well. Legacy programs only.

    The versions of PhaseOne that were released in the days when XP was current still work as well as they did....and there's no reason to upgrade UNLESS you wish to advantage a new computer, camera, or features. That will ALL cost more money of course, but I wouldn't plan on effective use of a new camera without also upgrading the computer support system. Best idea is to factor that into the budget for a new camera model.
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  • Urukhai
    WinXP is sunsetted. Then how about Vista 32bit which is just a few years old.
    Was Microsoft always suggesting the right thing that is good for the consumers? Then why Windows ME disappeared so soon in the market?
    O/S cost is just part of the picture. How about my other 32bit applications, e.g. Office. How about my old, but working printers & scanner that do not have a 64bit drivers. Shall I upgrade them all just because C1 has issue running in 32bit Windows? What shall we do next time when C1 has issues in W7 but not iMac? Shall we move to iMac because Snow Leopard is a better O/S?
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  • Heinz-Georg
    I just upgraded to 6.2 Pro. After working with a few pictures the program always chrashes with 'Out of memory'.
    Version 6.2 is unusable for me.
    Last days I tried the new MediaPro. The same here: bugs, bugs, bugs...
    Gents at P1, What are you doing?
    I am a user, NOT a Beta tester. I have not time and ambitions to fill out bug reports, service request and so on.
    I only need a stable system. You are loosing my cedits 😡

    Windows7, 32Bit, 4GB installed

    Regards Georg
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  • Wolfgang Rossbach
    [quote="Corin" wrote:
    I get it too! XP 32Bit and out-of-memory crashes!

    I'm not happy with the suggestions that I should upgrade to 64 Win 7. Not practical. Not going to happen. Will cost me money. ...
    Corin


    Don't think about OS-changing!
    The problem is still C1 v6...!!!

    I using a Win7 32bit-System with the option of 2GB RAM/application, the whole system runs quick and absolutely stable with 8GB RAM. Only C1 is ever and ever running "out of memory", the same procedure as version 5 at the beginning, till v5.2!
    I can see, there is a possibility to get C1 stable, but when we will get v6 stable???!!!

    Unfortunately my support case had no effect. The case simply was closed with this remark:
    "Just to update you, we are looking into this issue but don't have anything concrete for you as of yet. Please be patient."
    This was 18. Feb. 2011!

    I'm really NOT AMUSED!
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  • Paul Steunebrink
    [quote="net-explorer" wrote:
    ...
    I'm really NOT AMUSED!

    Which version of CO6 are you using currently on your Win7 32-bit system? (to get the whole picture)
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  • Wolfgang Rossbach
    I currently have the latest Pro v6.2 from the end of April, but working is only possible with Pro v5.2, certainly without the new benefits.
    And it was also a very long and stony way to this stable v5!
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  • ronaldnztan
    I thought I was lucky, but my luck ran out!

    I was working with 7D files adjusting and deleting undesired images and the software crashed on me. I am using x64 platform Win7 Professional with 8 GB DDR3 RAM.
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  • Permanently deleted user
    Remember everyone who gets an 'out of mem' crash to report it using a support case, provide as much detail on your system and what you were doing as possible.
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  • Keith Reeder
    [quote="ronaldnztan" wrote:
    I was working with 7D files adjusting and deleting undesired images and the software crashed on me. I am using x64 platform Win7 Professional with 8 GB DDR3 RAM.

    With an "out of memory" message?
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  • ronaldnztan
    I don't recall seeing the message, it crashed and the crash report dialog came up. I did not bother reading anything. As soon as I saw "Crash Report," I quickly pressed submit without thinking too much.

    I don't have any additional large softwares running and I am not using any OpenCL (non-openCL card) with 1GB of video memory.
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  • Keith Reeder
    OK, probably not the same problem then - important to clarify that, because so far this problem has been limited to 32 bit systems.
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  • Mal3
    i've experienced frequent out of memory and app crashes as well ever since up grading from v5 to v6. This is after minor adjustments to a few Canon 50D and 7D raw images. Main and Virtual memory usage is horrific especially with dual monitor setup and with no other app running. I'm upgrading my rig to Windows 7- 64 bit with 24 GB ram and Radeon HD 5770 from 32 bit XP. I hope this upgrade will solve the issue. My only convern is that the video card is not "robust" enough. I will migrate to Lightroom or begin using Adobe CS if these problems persist.
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  • Permanently deleted user
    Hi Mal3, please do anyway report the issue as not everyone has budget right now to upgrade (mine is planned for 2012) and it will help PO realize there is an issue.
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  • Mal3
    Hi Alex,

    I have reported my issues formally to Support. Let's hope they com eup with a solution/answers. I've read on these forums that even Win 7-64 bit users are experiencing similiar issues.

    Regards
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