4.8.3 crash

Stephan3

• September 14, 2009 04:04

HI there

i having task related quitting , plus unexpected quitting.

one reoccurring is : changing output naming popup in process tool what result in a crash
and one on import from CF card wen eject is enabled. import finished but program quits
wen trying to ejects.

during a time of 8 h 4.8.3 quits unexpectedly 10 time to day !

2 times because neglecting 4.8.3 for 15 min.

mac book pro 17" 2.8/4gb 7200rpm/500bg unibody OS:10.5.8 / P30+ and Canon CR2's are in use / no problems wen tethered with P30 or Canon.

i'll like to invite you all to post "crash reoccurrence " in this topic ,to collect more
data and work around's !!

thx
S.

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  Paul Steunebrink

  • October 30, 2009 23:09

  John, I would start with removing the preference file and the session file (*.col45 or *.col50).

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  John Thomas

  • October 30, 2009 23:33

  Paul,
  
  I have been testing 5.0 on an external copy of my system drive. So where is the other pref. file located? and then I need to delete the session file?
  
  John

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  John Schwarz

  • October 31, 2009 07:56

  4.8.3 and 5.0 become non-responsive if C1 us left unattended for ~10 minutes or more. I thought it was a 4.8.3 issue. Upgraded to 5.0 and the same thing happens. This on a Dual Core Duo 3.0 GHz.
  
  In 4.8.3 if an image was cropped and then I applied the CA analysis in the lens corrections, C1 would hang and given enough time, it crashes or just freezes.
  
  I've submitted at least 20 crash reports.

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  Paul Steunebrink

  • October 31, 2009 14:41

  [quote="John " wrote:
  Paul,
  
  I have been testing 5.0 on an external copy of my system drive. So where is the other pref. file located? and then I need to delete the session file?
  
  John

  
  John,
  You can find pref. files in your home folder -> Library -> Preferences. Look for com.phaseone.captureone.plist

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  John Thomas

  • November 05, 2009 03:45

  Guys,
  
  I'm not sure why but all of sudden things seem to be better with the crashing problems? I did find out whey I had such slow connection seed. Just to refresh your memory I have been running 4.8.2 I upgraded to Snow Leopard then upgraded to 4.8.3 and it took forever for my Canon 5dm2 to connect to the computer. Over the weekend I upgraded to latest camera firmware and the connection problem was cured. I now connect in about 2 seconds. It was taking over a minute before. For what ever reason the firmware did not like Snow Leopard. Thought you might like to know.
  
  John

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