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Do I have the right download file?

Arizona Bill
I'm an SE user downgrading to 3.7 LE ... I filled in all the info and got a new product key ... I downloaded the zip file but when I try to open it I get an error message \"does not appear to be a valid archive\".

I started downloading it again and noticed the file sizes are all over the place ... the PO site says this is a 32.2 MB file but the download window says it's a 20+ MB file that's going to be downloaded (maybe because it's a zip?), and the one I actually downloaded that was invalid was 17.6 MB.

Does anyone know what the correct file size is? And why the download window says 20 MB instead of 32 MB?

Can I get a fix for this here or do I need to fill out a service report?

Thanks for any help you can offer.

Bill
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Comments

2 comments

Date Votes
  • Arizona Bill
    Just a follow-up on this ... I tried downloading a second time from the Phase One site and got a 16 MB .zip file which was also invalid. It looks like the connection quits after about an hour (56 kb/sec modem).

    I found another site with the 3.7 LE download, Michael Tapes' rawworkflow.com site, and downloaded the full 20+ MB file without a problem from there. It was a dark day for many of us when Tapes dumped Phase One and moved to the RawShooter camp, at least he answered questions posed on his Users Forum.

    Bill
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  • Anonymous
    AZ Bill,
    LE Zip file is 18.9 MB, don't have an answer why the discrepancy.
    There was quite a bit of traffic to the web site last week and the volume of downloading did not help. Add into that variables in internet connections and downloads can have problems. It happens all the time.
    Even missing one bit of data from a 'birp' in your ISP, and an incomplete download can happen. This of course results in an unsuccessful install of software.
    For those that are at the mercy of dial-up connections it is more critical to conduct downloads at off-peak traffic times. The worst time to attempt a download is the business hours of the day and especially when school gets out. Downloading late at night or early morning can improve results.
    Some users have gone to local library, university, or cafe to conduct downloads with broadband service.

    Sincerely,
    k c
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