Raw Files Crash

Comments

5 comments

  • FlemmingHandberg
    Hi Sherny

    If the RAW image can not be read from C1 it is most likely damaged.

    You can try open the RAW file in a HEX reader, to see if there are \"holes\" in the file. If there are \"holes\" in the file they are lost. You can also try creating a support case at support.phaseone.com and upload a RAW image to us and we will take a look at it to see if it is damaged.

    If the file is damages we are sorry, in most cases they can not be restored, as it is impossible to guess what data are missing.
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  • SHERNY1
    Hi Flemming,

    Thx for your respond. May I know what is the HEX Reader? And do you know what is the cause of the damage file and why there was question mark in the preview ( in the C1 Pro 3.5.2 )



    Sherny
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  • FlemmingHandberg
    A HEX reader is a piece of software that reads files and show them in HEX format. If you are not familiar with them, then just create the case at our support web site and we will look at them.

    It's is very difficult to tell you why this is happening, but a bad harddrive might be a possible cause of the problem,
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  • SHERNY1
    Hi Flemming,

    I have tried to put this case in support but I failed to attach the problem file cause it is 18MB I think it is too big to put in attachment. and I tried to use ftp.phaseone.dk also without success.

    But I have passed the problem folder to Poul Husum during his last visit two weeks ago. May be you can asked the file from him? Thx a lot for your help

    Look forward to hear from you.


    Best regards,


    sherny
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  • FlemmingHandberg
    Hi Sherny

    Please go thorug the usual dealer channels to get support this is hardly the right place.
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