Capture One Pro 7 Performance Problem!
It seems that CO7's performance has taken a significant dive which makes it much less responsive when trying to adjust image settings. The CPU goes to max constantly. It gets worse if it is also processing images to JPEG in the background. There is a delay in showing the adjustment and moving from photo to photo. Sometimes the delay can be a few seconds.
I was processing 169 CR2 images shot by the Canon 5D and 5D Mark II.
System information:
Intel i7-870
16GB RAM
OS drive 240GB SSD
CO7 installed on SSD
Image working directory on SSD
AMD Radeon HD6870 with 1GB memory
OpenCL enabled
Windows 7 Ultimate x64
The same system performs much better with CO6.
Is this a known problem?
Are there any settings that can change to help the performance?
I was processing 169 CR2 images shot by the Canon 5D and 5D Mark II.
System information:
Intel i7-870
16GB RAM
OS drive 240GB SSD
CO7 installed on SSD
Image working directory on SSD
AMD Radeon HD6870 with 1GB memory
OpenCL enabled
Windows 7 Ultimate x64
The same system performs much better with CO6.
Is this a known problem?
Are there any settings that can change to help the performance?
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I bit the bullet and upgraded my graphics cards to GTX 660 ti. Processing time and some display time (WB) improved substantially. I then bought XPS 8500 for cheap to upgrade to i7 3770 and the rest of the functions (brush, high dynamic) are much more responsive. One day, C1 responsiveness would improve w/o requiring us to throw HW at it. Just one option for you consider (not cheap though).
--Cuong[quote="Nelson1" wrote:
[quote="Christian Gr" wrote:
What graphics card do you have ?
It's an AMD Radeon HD6870 with 1GB memory.
The following is the information I posted when I started this thread 5 months ago. Time flies!System information:
Intel i7-870
16GB RAM
OS drive 240GB SSD
CO7 installed on SSD
Image working directory on SSD
AMD Radeon HD6870 with 1GB memory
OpenCL enabled
Windows 7 Ultimate x64
The same system performs much better with CO6.0 -
[quote="Nelson1" wrote:
[quote="Christian Gr" wrote:
What graphics card do you have ?
It's an AMD Radeon HD6870 with 1GB memory.
The following is the information I posted when I started this thread 5 months ago. Time flies!System information:
Intel i7-870
16GB RAM
OS drive 240GB SSD
CO7 installed on SSD
Image working directory on SSD
AMD Radeon HD6870 with 1GB memory
OpenCL enabled
Windows 7 Ultimate x64
The same system performs much better with CO6.
Are all 3 monitors connected to the same graphics card?
Also, can you make me a screencapture video where you try to change the parameters, along with a .eip file of the file you are adjusting (incl your adjustments) and send it to us via a support case?0 -
[quote="Cuong1" wrote:
One day, C1 responsiveness would improve w/o requiring us to throw HW at it.
--Cuong
That would of course be ideal, but then we we couldn't considerably improve things like Image quality.
Getting more data out of the same raw-file primarily requires more (and more complex) computation, and thus more processing power is needed.
Software will always be developed to current hardware. So, if you really have to compare CO6 performance vs CO7 performance in a fair way, you should do it on period-correct hardware.0 -
[quote="Christian Gr" wrote:
Are all 3 monitors connected to the same graphics card?
Also, can you make me a screencapture video where you try to change the parameters, along with a .eip file of the file you are adjusting (incl your adjustments) and send it to us via a support case?
Hi Christian,
Yes. All 3 monitors are connected to the same video card. The 30" monitors are attached to the DisplayPort and DVI Dualink ports. The 1080p TV is attached to the HDMI port.
I opened support case #123756 and uploaded the screen capture video (Video_2013-04-24_225913CO-711.wmv) and the .eip file (5D2_6570.eip).0 -
Hi Christian,
I uploaded another smaller video (Video_2013-04-24_222659-CO711.wmv) to the support case. The video shows the screen redraw delays when one simply switches from image to another. There were no adjustments being made. There were no images being processed in the background. CO6 does not have those issues.
It would be nice for CO7 to have the same performance as CO6 on the same hardware. That is not too much to ask, no?0 -
[quote="Nelson1" wrote:
...
It would be nice for CO7 to have the same performance as CO6 on the same hardware. That is not too much to ask, no?
Maybe if you use the CO6 engine in CO7, you could come close, but when you use the CO7 engine your request is not a realistic comparison.0 -
[quote="Nelson1" wrote:
Hi Christian,
I uploaded another smaller video (Video_2013-04-24_222659-CO711.wmv) to the support case. The video shows the screen redraw delays when one simply switches from image to another. There were no adjustments being made. There were no images being processed in the background. CO6 does not have those issues.
It would be nice for CO7 to have the same performance as CO6 on the same hardware. That is not too much to ask, no?
Please, let's take the support case specifics in the support case.
As for the performance, if you have to do a real performance comparison, compare between CO6 with a typical computer from that period, and CO7 on typical computer from now.
Image-quality wise there are so much difference between the engines, that there will will be some diference in performance on the same hardware.0 -
HI there Christian, i am having the same issue with Capture 7, i am using a Quad Core with Windows 7
What would you suggest Christian is a powerful enough PC ( specifications ) to run Capture 7 at its optimal performance.
I think capture 7 is still a bit buggy and slow at the moment, kills my CPU usage.0 -
[quote="Ashok 2" wrote:
HI there Christian, i am having the same issue with Capture 7, i am using a Quad Core with Windows 7
What would you suggest Christian is a powerful enough PC ( specifications ) to run Capture 7 at its optimal performance.
I think capture 7 is still a bit buggy and slow at the moment, kills my CPU usage.
That really depends on how much money you are willing to spend.
I could recommend you a RAM-disk, Nvidia GTX Titan and a Multi CPU setup, however, I don't think that was what you had in mind.
Instead, take a look here (or other places), and see what fits your wallet:
http://www.cpubenchmark.net/high_end_cpus.html
http://www.videocardbenchmark.net/high_end_gpus.html
http://www.harddrivebenchmark.net/ssd.html0 -
Hi Christian, thanks for the advice.
When this post was first opened the gentlemen called Nelson said they have a
Intel i7-870
16GB RAM
OS drive 240GB SSD
CO7 installed on SSD
Image working directory on SSD
AMD Radeon HD6870 with 1GB memory
OpenCL enabled
Windows 7 Ultimate x64
Now that is a very powerful pc and he is still struggling with the software.
At this moment in time i am only using Capture 7 to convert my Mraws ( average 13mb files ) from my Canon 5d Mark 3 as i can shoot more photographs on a 16gb and this is where i get the problem of slow processing and CPU usage.
I also use Capture 6 to convert my Full raw files ( average 22mb files ) from my Canon 5d Mark 3 and it is processing them smooth and fast.
????????0 -
[quote="Ashok 2" wrote:
Hi Christian, thanks for the advice.
When this post was first opened the gentlemen called Nelson said they have a
Intel i7-870
16GB RAM
OS drive 240GB SSD
CO7 installed on SSD
Image working directory on SSD
AMD Radeon HD6870 with 1GB memory
OpenCL enabled
Windows 7 Ultimate x64
Now that is a very powerful pc and he is still struggling with the software.
At this moment in time i am only using Capture 7 to convert my Mraws ( average 13mb files ) from my Canon 5d Mark 3 as i can shoot more photographs on a 16gb and this is where i get the problem of slow processing and CPU usage.
I also use Capture 6 to convert my Full raw files ( average 22mb files ) from my Canon 5d Mark 3 and it is processing them smooth and fast.
????????
Having seen Nelsons screencaptures I wouldn't have say he is struggling, but there are of course things to be done.
Your Core 2 is getting very slow compared to newer I7's so you would see a good increase in overall performance if you upgraded.
Also, mraw isn't supported by the hardware acceleration. If you were shooting normal raw and had a gfx card that would be powerful enough for CO, you would probably be able to process the full raws faster on gpu than your Mraws on CPU.0 -
Same issue with Capture one : zoom latency, delay to view editing. OpenCl works because Photoshop can use it. Why those slow down ?
i7 3930 cpu
ATI/AMD V4900 1Go
32 Go ram
System and C1 on SSD HD0 -
[quote="NNN634863802867218057" wrote:
Same issue with Capture one : zoom latency, delay to view editing. OpenCl works because Photoshop can use it. Why those slow down ?
What kind of files are worked on in Photoshop? 😉0 -
I will agree that a faster system will help. I am back using C1 most of the time but there are still performance issues that are inexcusable in my opinion. One mentioned is the zoom delay. On my laptop, an Intel i5 with 8 gig of ram, it takes around 2 to 3 seconds to zoom 100% and I do that considerably, a real waste of time. These are Canon 5D Mk II files. I just upgraded my desktop because C1 was telling us that their advanced engine is so much more powerful that a more modern computer was needed. Well, my desktop was an i7 920 with 12 gig of ram and experienced the same delay...so...I built up a new computer, Intel 3930k 6 core, 32 gig of ram, SSD, 2gig Nvidia 660Ti and I still have the zoom delays. I will have to say that most all my other performance issues are now at an acceptable level, expensive course to go to make C1 usable. Anyway, C1 has always come through so I expect this to get fixed...just frustrated with this one issue right now, especially this morning with 600 roller derby photos to go through.
JOHN0 -
[quote="SteveCase2" wrote:
[quote="NNN634863802867218057" wrote:
Same issue with Capture one : zoom latency, delay to view editing. OpenCl works because Photoshop can use it. Why those slow down ?
What kind of files are worked on in Photoshop? 😉
Image files, same files I edit un C1... Why this question ? The problem is that if this issue cannot be fixed that means that LR will be the solution for me because LR do not have such delays that make photo editing almost impossible.0 -
[quote="NNN634863802867218057" wrote:
OpenCl works because Photoshop can use it
Photoshop generally uses CUDA, not OpenCL. Also, we probably have other and higher demands for GPU usage in CO7.
Here's how you can determine of OpenCL is supported by your system/picture format/operation: On a reset raw-file (no mraw, multi-exposure files and so on), zoom to 100%, and then adjust contrast. If the image pixelates, you are not running on OpenCL. If it stays sharp during the adjustment, the current image uses the GPU.0 -
You have to get your informations updated regarding photoshop, they gaveup cuda support and now they are on opencl, so opencl works on my system, perfectly on adobe products. LR do not have those performance issues on my system.
I did the test and so C1 do not use opencl on my system. Why ? On photoshop I have zooming functions, filter funcions and 10bits enabled on my PC. This is not a system issue but a C1 issue like the wacom cursor that makes issues on my system ONLY with C1. Saying it is not a C1 issue is not the truth.0 -
[quote="NNN634863802867218057" wrote:
You have to get your informations updated regarding photoshop, they gaveup cuda support and now they are on opencl, so opencl works on my system, perfectly on adobe products. LR do not have those performance issues on my system.
I did the test and so C1 do not use opencl on my system. Why ?
Probably because your card does not have enough RAM, or is simply too slow for use with Capture One. What card you have?
LR does not have any GPU acceleration, neither does LR5.0 -
I have a ATI/AMD V 4900 video card with 1 Go of ram wich give no issues with other softwares. I'm a bit desappointed because I paid over 20000 euros for an integrated system and I see that if it seems towork with macintosh, it is anoher problem with PCs : this performance issue, the wacom cursor, tether mode on PC laptops, etc. 0 -
[quote="NNN634863802867218057" wrote:
I have a ATI/AMD V 4900 video card with 1 Go of ram wich give no issues with other softwares. I'm a bit desappointed because I paid over 20000 euros for an integrated system and I see that if it seems towork with macintosh, it is anoher problem with PCs : this performance issue, the wacom cursor, tether mode on PC laptops, etc.
For OpenCL the ATI Firepro V4900 is exceptionally slow. Compared here to a GTX 560 Ti (that costs the same as the V4900) the GTX 560 Ti is over 3 times faster. (and a ATI HD 7950 would probably be 6 times faster, but costs a bit more).
The wacom issues are due to poor tablet integration from Microsoft and partly from Wacom themselves in Windows 8.
I'm not aware of any tethering issues on PC ?0 -
Your answers do not convince me. I only have those issues on C1. Why do I have issues wiith wacom only with c1 and not with ALL other software I have ?????
Why do photoshop/ACR and LR work much faster than C1 on the same machine ?
The tethering issue is very common with PC laptops, I'm surprised that you are not aware of it : with inboard 4pins firewire or with pcmcia/ express cards 1394 cards you loose cnnection after a while, always : the files keep on being recorded on the laptop but you lose access to remote trigger from the C1 software, you lose access to modifying camera parameters from the sfotware, it works at the beginning of the session but stops after a few shots. That means you cant change aperture of shutter speed, or the auto mode, you need to do that from the camera. Files still transfer to laptop but that is all it does. It is full of photo forums about this pc laptop issue. Anyway now thet almost all pc laptops are with usb3 and nomore fw, it is dead to use pc laptops with my p65+ back.
I have to tell you that I thought the system was a bit more reliable regarding the price it costs. The image quality is present at low iso, right, but regarding the reliability, the stability and the windows integration up´to now I have more desappointments than happiness, I do notunderstand why C1 is the ONLY software I have issues with. It is presented as a professional software. On windows it is not. LR makes much better regarding performance.
Very very desappointed. And I'm not speaking here about the practices of the ressellers wich is another chapter.0 -
[quote="Christian Gr" wrote:
[quote="NNN634863802867218057" wrote:
I have a ATI/AMD V 4900 video card with 1 Go of ram wich give no issues with other softwares. I'm a bit desappointed because I paid over 20000 euros for an integrated system and I see that if it seems towork with macintosh, it is anoher problem with PCs : this performance issue, the wacom cursor, tether mode on PC laptops, etc.
For OpenCL the ATI Firepro V4900 is exceptionally slow. Compared here to a GTX 560 Ti (that costs the same as the V4900) the GTX 560 Ti is over 3 times faster. (and a ATI HD 7950 would probably be 6 times faster, but costs a bit more).
The wacom issues are due to poor tablet integration from Microsoft and partly from Wacom themselves in Windows 8.
I'm not aware of any tethering issues on PC ?
So now you are going to tell me that if opencl iś not activated on my system it is because of my V4900 ? Are you serious ? So please tell me why it´works on photoshop/ACR or LR and not C1 ?
I'm curious about the answer.
Sorry but what I understand from that is that C1 cant work properly on PC windows. You should say it first. What you tell me about the performance of the video card is the contrary of what I read on benchmarks. And another tile : why is it ok on adobe softwares ?0 -
[quote="NNN634863802867218057" wrote:
Your answers do not convince me. I only have those issues on C1. Why do I have issues wiith wacom only with c1 and not with ALL other software I have ?????
Why do photoshop/ACR and LR work much faster than C1 on the same machine ?
The tethering issue is very common with PC laptops, I'm surprised that you are not aware of it : with inboard 4pins firewire or with pcmcia/ express cards 1394 cards you loose cnnection after a while, always : the files keep on being recorded on the laptop but you lose access to remote trigger from the C1 software, you lose access to modifying camera parameters from the sfotware, it works at the beginning of the session but stops after a few shots. That means you cant change aperture of shutter speed, or the auto mode, you need to do that from the camera. Files still transfer to laptop but that is all it does. It is full of photo forums about this pc laptop issue. Anyway now thet almost all pc laptops are with usb3 and nomore fw, it is dead to use pc laptops with my p65+ back.
I have to tell you that I thought the system was a bit more reliable regarding the price it costs. The image quality is present at low iso, right, but regarding the reliability, the stability and the windows integration up´to now I have more desappointments than happiness, I do notunderstand why C1 is the ONLY software I have issues with. It is presented as a professional software. On windows it is not. LR makes much better regarding performance.
Very very desappointed. And I'm not speaking here about the practices of the ressellers wich is another chapter.
Let me hear what issues you have with the Wacom. What I listed are known issues.
With regards to the tethering issue, I will have to look into that.
Regarding OpenCL:
OpenCL is used very intensively in CO. Slow cards, cards with too limited computing capabilities or low amount of ram cannot be used with CO. This is a condition set by Phase One R&D to improve stability of CO.
As for Photoshop, they are not a raw-converter, but a bitmap-based application. That makes it a different story.
ACR and LR do not use GPU acceleration (Neither Does LR5).
I don't know where you get your benchmarks. My benchmarks are from in-house testing and from http://www.videocardbenchmark.net/directCompute.html .
A side-note to this, you can buy some very expensive Nvidia Quadro Cards, but they are not really that powerful for CO, and most will easily be out-performed by high-end gaming cards costing less. It's the same story with the Firepro line of cards. Highly specialized cards for CAD-type work.
Again, CO on Windows is working quite well, and to me it sounds like you have some isolated issue, that we can help you with in a support-case, if you would let us have that chance.0 -
Ok I write you through support case. Thanks. Sorry to have been a bit nervous but I hate struggling with tech issues 0 -
[quote="NNN634863802867218057" wrote:
...
Sorry to have been a bit nervous but I hate struggling with tech issues
I am sure you are not alone in this respect. 😉0 -
[quote="Christian Gr" wrote:
[quote="NNN634863802867218057" wrote:
Your answers do not convince me. I only have those issues on C1. Why do I have issues wiith wacom only with c1 and not with ALL other software I have ?????
Why do photoshop/ACR and LR work much faster than C1 on the same machine ?
The tethering issue is very common with PC laptops, I'm surprised that you are not aware of it : with inboard 4pins firewire or with pcmcia/ express cards 1394 cards you loose cnnection after a while, always : the files keep on being recorded on the laptop but you lose access to remote trigger from the C1 software, you lose access to modifying camera parameters from the sfotware, it works at the beginning of the session but stops after a few shots. That means you cant change aperture of shutter speed, or the auto mode, you need to do that from the camera. Files still transfer to laptop but that is all it does. It is full of photo forums about this pc laptop issue. Anyway now thet almost all pc laptops are with usb3 and nomore fw, it is dead to use pc laptops with my p65+ back.
I have to tell you that I thought the system was a bit more reliable regarding the price it costs. The image quality is present at low iso, right, but regarding the reliability, the stability and the windows integration up´to now I have more desappointments than happiness, I do notunderstand why C1 is the ONLY software I have issues with. It is presented as a professional software. On windows it is not. LR makes much better regarding performance.
Very very desappointed. And I'm not speaking here about the practices of the ressellers wich is another chapter.
Let me hear what issues you have with the Wacom. What I listed are known issues.
With regards to the tethering issue, I will have to look into that.
Regarding OpenCL:
OpenCL is used very intensively in CO. Slow cards, cards with too limited computing capabilities or low amount of ram cannot be used with CO. This is a condition set by Phase One R&D to improve stability of CO.
As for Photoshop, they are not a raw-converter, but a bitmap-based application. That makes it a different story.
ACR and LR do not use GPU acceleration (Neither Does LR5).
I don't know where you get your benchmarks. My benchmarks are from in-house testing and from http://www.videocardbenchmark.net/directCompute.html .
A side-note to this, you can buy some very expensive Nvidia Quadro Cards, but they are not really that powerful for CO, and most will easily be out-performed by high-end gaming cards costing less. It's the same story with the Firepro line of cards. Highly specialized cards for CAD-type work.
Again, CO on Windows is working quite well, and to me it sounds like you have some isolated issue, that we can help you with in a support-case, if you would let us have that chance.
Did you recieve my support case ?0
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