CO 6.2.2 runs WAY slow!
MBP 8,2 intel Core i7, 8gigs ram, 1/2 full 500gig HD, 2 peripheral HDs, connected via USB 2.0. Loading folder with about 400 raw files from 5D MKII. TAKES.......FOR....EVVVVVVV.....ER........TO......LOAD.........AND......TO.......RESPOND. I see the twirling balloon constantly every time I try to do something. I cannot do anything until ALL of the images have "loaded" ??? creating thumbs... even though this is the 24th time I've accessed this folder in CO before. The Windows 7 version of CO does not do this. I want to be able to use the program immediately when it loads. This is not possible now. When will this be fixed?
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When you open a folder with images do you load from the USB drives or the internal drive? 0 -
USB drives. 0 -
I suggest you run a test from the internal drive, just to see whether there is any difference. Troubleshooting is sometimes a bit of trial-and-error. 0 -
Yes, the internal drive loads more quickly, but that's not the point. Why is the program non-functional while these thumbs are loading? Why can you not work on an image while others are loading regardless of how long it takes? Bridge loads the same images very quickly from the same HD, and I can go to work immediately w/o having to wait for 400 thumbs to load before I can use the program. This is very frustrating! And football and basketball season is coming and I shoot 500 to 700 images per game. CO for Macs will be completely useless to me under these circumstances. 0 -
[quote="Phil12" wrote:
Yes, the internal drive loads more quickly, but that's not the point.
...
At least you have one bottle-neck uncovered. Next question is whether your systems performance is typical for Capture One or not. In other words, define 'slow' if you like.0 -
Hmmmm ...
If you're just looking, Photo Mechanic is great for just sniffing around & uses the embedded jpgs. C1 likes to draw from the raws for "Better Quality" which is true but slower.
Besides, 400 thumbs off a USB external is the worst way to do it, so why be mad. Get an SSD, stick it inside your MBPro and get back to work. Or even a few FW800's. USB is Poo anyway you look at it.
PS. Also turn OFF Spotlight for that drive.0 -
I'm not sure how this can be so ambiguous. PLEASE READ THE POST! I do not care how fast the thumbs load. What I care about is WHY...THE...PROGRAM...WILL...NOT...WORK...WHILE...THEY...ARE...LOADING! Bridge doesn't have this problem. Lightroom doesn't have this problem. PhotoMechanic does't have this problem. The aforementioned programs work WHILE THE THUMBS LOAD! Loading thumbs should not completely disable the useability of the program! 0 -
[quote="Paul_E" wrote:
[quote="Phil12" wrote:
Yes, the internal drive loads more quickly, but that's not the point.
...
At least you have one bottle-neck uncovered. Next question is whether your systems performance is typical for Capture One or not. In other words, define 'slow' if you like.
OK, I'll repeat myself; I see the twirling balloon constantly every time I try to do something. I cannot do anything until ALL of the images have "loaded" ??? creating thumbs... even though this is the 24th time I've accessed this folder in CO before. Capture One will not work, meaning I cannot scroll images, I cannot apply adjustments to files, I cannot change directories, NOTHING WORKS while the thumbs are loading! When I click the mouse to do things, I see the twirling "beach ball" and the program does not do what I asked it to do. Is this clear? Is there any confusion?0 -
[quote="Steve Karr Teching" wrote:
Hmmmm ...
If you're just looking, Photo Mechanic is great for just sniffing around & uses the embedded jpgs. C1 likes to draw from the raws for "Better Quality" which is true but slower.
Besides, 400 thumbs off a USB external is the worst way to do it, so why be mad. Get an SSD, stick it inside your MBPro and get back to work. Or even a few FW800's. USB is Poo anyway you look at it.
PS. Also turn OFF Spotlight for that drive.
Solid <grin> advice which I totally support.0 -
[quote="Phil12" wrote:
[quote="Paul_E" wrote:
[quote="Phil12" wrote:
Yes, the internal drive loads more quickly, but that's not the point.
...
At least you have one bottle-neck uncovered. Next question is whether your systems performance is typical for Capture One or not. In other words, define 'slow' if you like.
OK, I'll repeat myself; ...
No need to repeat. And skip the complains, please. We both are users, not Phase One developers.
Speed (both fast and slow) are subjective labels. How about amount of seconds (minutes allowed too) for the images to load of your internal drive. That can give others an idea whether your setup is untypical or that you have expectations that can not be met with Capture One.0 -
It takes about 10 to 15 minutes to load about 400 images, 25 megs each in size. They are RAW files from a 5D MKII. I still do not see how this addresses the fact that the program will not respond while this process is in progress. Even Photoshop Elements does not become crippled when the program is loading image files.
And I am a new Mac user; what is "Spotlight?"0 -
[quote="Paul_E" wrote:
or that you have expectations that can not be met with Capture One.
I've been using CO since version 3.x and it has never done this until I started using the Mac version. I have long experience with the program. This is a new characteristic since I started using the Mac version.0 -
Hey Phil,
I have been on C1 for quite a long time too and have had 1000's of frustrated moments waiting on previews to load. A few months ago I was in an LA Cert class with Jon Gilbert, PhaseOne Support, trainer & Digitech of many years, and ask the same question.
His answer was If I remember correctly, that C1 will always draw it's previews from RAWS not the embedded jpgs like others because quality is the most important thing. (or something along those lines) I have a new 8 core with a 500 meg a second internal array and it still bugs me when it takes over the whole machine. But ... Your previews should be already drawn and placed in a subfolder of the capture folder so maybe there is a problem with C1 finding & using those previews ... or maybe just because they are on a USB external. 500 is a lot of previews.
So ...maybe get a faster drive (OWC SSD), put it inside & try not to complain about a program that shows the best quality when all the others use the sucky jpg the camera gives when you shot it. I use Photo Man when I have an inpatient Photographer with Full CF cards to view. Fast & 'kinda Sucky.
All is right for it's intended job.
Good Luck!0 -
[quote="Phil12" wrote:
It takes about 10 to 15 minutes to load about 400 images, 25 megs each in size. They are RAW files from a 5D MKII.
This is untypical slow, if that is from the internal drive. I suggest two options to do either one of both. Optimize your Mac OS X setup, to start with repair permissions with Disk Utility, which you can find in the Programs/Utilities folder. My other suggestion is to open a support case with Phase One and go through all potential bottle-necks that may hurt performance.0 -
[quote="Phil12" wrote:
...
And I am a new Mac user; what is "Spotlight?"
Spotlight is the OS X search and index feature. You can learn more through a web search like 'mac os x spotlight' and 'mac os x disable spotlight'.0 -
The internal HD loads very quickly. The external HD is an NTSC drive writing NTSC by a conversion utility. I understand that the images will load slow, but I need to correct the fact that the program completely dies UNTIL those thumbs load. I do not mind the slow file loading times, I just need to be able to use the program while they are loading, and this is my main goal. I appreciate the responses, but with all due respect I feel like I'm asking what time it is, and everyone is responding by asking how my watch is working. The process of loading thumbs into a session should not completely disable the program! Isn't there a CO tech here that can answer the question? 0 -
As far as I am concerned, the only thing that is really slow here is you Phil regarding providing proper and relevant information which had to be pushed out of you bit by bit. You apparently prefer complaining and blaming Capture One (and users) over and over again while using a setup that is not fit for heavy lifting. Your MBP Core i7 is the fastest laptop on the market but your external USB/NTFS drive brings it down on its knees.
You are new to Mac, so let me give you some free advice. It's up to you what you do with it:
Work from your Mac's internal drive. If however, you insist to work from an external drive on Mac, use a Firewire 800 connected drive (or the new Thunderbolt when available) and a 7200 rpm drive or SSD inside.
Do not use Windows NTFS formatted drives for writing (reading is fine) with a 3rd party tool; it is not built for speed. Same for USB on Mac. USB is great on Windows, which is slow in Firewire in general.
If you get that fixed, you don't have to worry about loading images or you split 400 images in smaller amounts per folder. Comparing Capture One with other tools won't help you. You either run and understand how Capture One works and optimize your system for it or you don't. It's a free world, your choice.
Maybe this sounds a bit harsh. It is nothing personal. I helped you in the past and hope to help in the future. I want you to get the best out of Capture One, that's all.
my 2 cts.0 -
Good points, Paul. 0 -
I freely admit I don't know what I don't know. That's why I posted here to begin with. I would think in any attempt to solve a problem, you first describe the symptoms. That's all I can do. My original post provided all the info I could think of, relevant to the issue.
I'm not sure I understand how the NTFS conversions impact the functioning of CO. Obviously, it does but NONE of my other programs has any issues with it. So, two days later I guess the bottom line on CO/Mac is this; that on a Mac, it does not function until all thumbs have been loaded.
As for the advice to use only internal HDs, I need to use external hard drives. I cannot use internal HDs because of the volume of work I do. And I just recently switched from PCs to Macs and have around 15 1 TB HDs with images on them. The only way I could find to be able to continue accessing these HDs was to use the NTFS conversion utility. If someone has a better way, I'm all ears.
I appreciate the help, I truly do, but so far the well-meaning attempts have not solved my problem, or even defined the problem. I suppose the conflicts are all related to migrating from PC to Mac. I am still open to suggestions as to how to do this so my previous work can be accessed efficiently and smoothly with the software I use.[quote="Paul_E" wrote:
Thanks for the info, but with all due respect, how am I supposed to know that until someone tells me? I am new to Macs and, therefore, the reason I posted the question. As for the external USB/NTFS drives bringing the system to it's knees, I do not see that exhibited at all except when using CO.
You apparently prefer complaining and blaming Capture One (and users) over and over again while using a setup that is not fit for heavy lifting. Your MBP Core i7 is the fastest laptop on the market but your external USB/NTFS drive brings it down on its knees.[quote="Paul_E" wrote:
Is there a way to do this taking my 15 USB drives and moving data to Firewire drives? SSDs are way too expensive for me to use in the volume I use.
You are new to Mac, so let me give you some free advice. It's up to you what you do with it:
Work from your Mac's internal drive. If however, you insist to work from an external drive on Mac, use a Firewire 800 connected drive (or the new Thunderbolt when available) and a 7200 rpm drive or SSD inside.[quote="Paul_E" wrote:
How do I find out how CO works in a Mac environment? How do I optimize my system for it? Where is the information I need to make the conversion? How do others migrate who have tons of images from PCs? This is what I was asking!
Do not use Windows NTFS formatted drives for writing (reading is fine) with a 3rd party tool; it is not built for speed. Same for USB on Mac. USB is great on Windows, which is slow in Firewire in general.
You either run and understand how Capture One works and optimize your system for it or you don't. It's a free world, your choice.
So, there is no fix or setting I can bring to bear to correct the non-performance of CO when loading thumbs? It all points to NTFS/USB usage? CO simply will not work until all thumbs have been loaded?0 -
[quote="Steve Karr Teching" wrote:
Hey Phil,
I have been on C1 for quite a long time too and have had 1000's of frustrated moments waiting on previews to load. A few months ago I was in an LA Cert class with Jon Gilbert, PhaseOne Support, trainer & Digitech of many years, and ask the same question.
His answer was If I remember correctly, that C1 will always draw it's previews from RAWS not the embedded jpgs like others because quality is the most important thing. (or something along those lines) I have a new 8 core with a 500 meg a second internal array and it still bugs me when it takes over the whole machine. But ... Your previews should be already drawn and placed in a subfolder of the capture folder so maybe there is a problem with C1 finding & using those previews ... or maybe just because they are on a USB external. 500 is a lot of previews.
So ...maybe get a faster drive (OWC SSD), put it inside & try not to complain about a program that shows the best quality when all the others use the sucky jpg the camera gives when you shot it. I use Photo Man when I have an inpatient Photographer with Full CF cards to view. Fast & 'kinda Sucky.
All is right for it's intended job.
Good Luck!
Steve is having the same problem! The program stops cold while thumbs are loading. And that's what I thought; is the "Capture One" folder that appears in all my directories where the thumbs are located? Is the program re-producing the thumbs or just taking forever to retrieve them?0 -
Phil,
I am not a Mac user, but can make a few comments that may be useful to you:
1) My personal experience is that C1 is programmed in such a way that you need all the thumbnails of a session to be loaded before you can actually work on the images. To me this is a fact.
I can live with that because photography is only a hobby for me.
If it is important to you, I would suggest that you raise a documented support case asking, as a feature request, for the ability to start working on images while the thumbnails are being loaded in the background.
2) I have raised a support case (89393) and have had constructive data sharing with Phaseone regarding slow session loading.
In my case, I have demonstrated that:
- Session loading time does not increase linearly with the number of raw files in the session (i.e. 400 raws is dramatically slower than 80 raws);
- session loading time is dramatically increased if there is one single jpeg file generated in the output folder and jpeg resp. tiff / movie display are excluded in the global filters options.
By session loading I mean loading of a session for which previews are already generated, and that has already been loaded before (no hardrive access, everything is still in ram).
I think that there are inefficiencies, not in the way C1 displays thumbnails, but in the way C1 filters out which thumbnails should be displayed.
This is ongoing and I will see if there is any improvement in 6.2.3.
So in addition to what has been advised by other members of the forum, you may want to:
- limit the number of raw files per session -> that will definitely improve your session loading time;
- check your global filters options and see if they change anything to your loading time. At the moment I do not filter for movies because I do not work with movies, and I move tiffs/jpegs as fast as possible out of the output folder, to improve session loading performance.0
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