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MASK PROBLEMS C1 20

ALEJANDRO GARCIA

Hi I switched from LR to C1 two years ago and I have never experienced any problem like this before on any professional software. After some time working on an image, some of the masks ( if not all ) loose the adjustments and turn into an empty mask. I have been dealing with this PROBLEM since I moved to Catalina and its driving me crazy because I can not finish my work. Please I need some support from C1. Thank you. 

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5 comments

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  • Permanently deleted user

    Hi Alejandro,

    Which version of Capture One are you using ? If I remember well, this bug should have been solved with the latest version (13.1.1).

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  • ALEJANDRO GARCIA

    Hi Robert,

    Thank you for your quick answer!! 

    I am using version 13.1.0.  I am installing the last update right now. 

    Hopefully this will solve the problem.

     

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  • ALEJANDRO GARCIA

    After updating to the last version, the problem persists. When using the cloning tool, at some point it stops working like if it was too much for the program and it can't keep processing. The image gets blurred and I have to quit the program. I am using a new iMac with enough RAM, Graphics and CPU to deal with this software... 

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  • Permanently deleted user

    I think the best would be to submit a request to the technical staff (upper right corner of this page).

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  • ALEJANDRO GARCIA

    Thank you Robert

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