Problmens to open Capture One
Dear Community,
Yesterday I bought a licence for Capture one. Today I installed the programm and now I wanted to open it to enter my licence code.. but somehow the programm doesn't respond or open.... Do you know how to solve this problem?
Thank you for your help
Anna Schneider
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I suppose it depends how much digging you want to do yourself.
I would suggest that you have a look at the Windows Event Viewer under Windows Logs and Application to see if there are errors.
You could also have a look under C:\Users\<User Name>\AppData\Local\CaptureOne\Logs to see what is there. Then I would suggest that you submit a request and provide the logs to the support staff, maybe they can help identify the reason.
You could also try a reinstall, i.e. uninstall and reinstall.
https://support.captureone.com/hc/en-us/requests/new
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Thank you for the answer. I tried to find the Log data under the described path and also had a look at the Event Viever, but I couldn't find any logs or other notifications about capture one...
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Humm, that's odd. Can you browse to the program directory under c:\program files\Capture One?
Note that I don't know the folder that Capture One was installed to, I have assumed Capture One in the above path. Regardless, find the application directory (where Capture One is installed), you should see a bunch of folders and files, one of the files should be an executable. Double click on it if you find it and see if it runs. If not I would suggest that you uninstall and reinstall.
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