C1 20 (13.1.1.31) exports only .tmp files

c n

• July 11, 2020 12:12

Since a few days, Capture One only exports .tmp files (name.jpg.tmp or name.tif.tmp). C1 is the newest version. as well as Window 10 64 Bit professional. I suppose the malfunction started after a Windows update (but am not sure). The files are normal if you delete the .tmp extension.

Thanks for your help!

2

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  HAO DONG

  • July 16, 2020 14:26

  Hi,
  I'm facing the same problem today, since the update of Windows.  Did you find a way to sort it out?

  1
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  c n

  • July 16, 2020 17:32

  Hi Hao, I wrote to the C1 support. Here's the answer:

  "In your case, I'd suggest performing clean uninstall of all versions of Capture One: How to uninstall Capture One? To back up your styles/presets, please follow these steps: How do I back up my styles & presets in case I need to update my OS/move to another computer? "

  Up to now, I didn't do the reinstall, but batch rename the files.

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  SFA

  • July 16, 2020 20:42

  The last step in the Windows file creation would be save the temporary file and remove the .tmp extension.

  It sounds like something has broken that step.

  You wrote "export" .

   

  Are you using the Export function or the Output Recipe Function or is it the same in both?

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  c n

  • July 17, 2020 13:05

  Hi SFA, I use Strg + D (File -> Process).

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  c n

  • July 20, 2020 20:15

  C1 Support contacted me again and advised me to whitelist C1 in my virus scanner:

  "Please whitelist Capture One on your machine (Windows firewall, Avast, Norton or the like)"

  I whitelisted in Avast. Now it works normal again.

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  Thorbjörn Johansson

  • July 21, 2020 03:16

  Reinstalled co and the savings/exports works fine know.

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