Trial Dialog Box and 30 days left notice still appearing having purchased a subscription.
Until today I ran Capture Pro 12. I have now purchased Capture Pro 20 Subscription model and Styles.
On getting my key and a link to the download I did just that.
Downloaded and ran Capture Pro 20 - the link was to a trial version which did not bother me as often it is the trial version that is downloaded and when the right key is entered it converts to the purchased version.
I entered my key and it identified it was authentic and the copy was registered to me as activated.
However, every time I start Capture Pro 20 whilst loading a notice is displayed that I have 30 days left and to buy Capture One now.
In addition, the Resource Hub shows up with a saving notice and buy now. The Show on Start-up is ticked and greyed out. A notice telling me that this resource hub section will always be present at start up as it a trial.
I have been sent two e-mails one with my Subscription Model Key which I have inserted as stated. The other some time later an e-mail with a trial version key.
When I look into my Order History it shows I have purchased an Annual Subscription and Styles
The manage licence section only identify that I have a trial version and trial key.
How do I get around this - do I uninstall and reinstall or what?
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Under Help\Licence, I would try deactivating and putting the licence code in again.
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De-activate the trial key by accessing your user account and going into licence management options..
Restart C1 and activate with your new subscription activation key.
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Thank you, Mark, and SFA. for your advice both were spot on. Advice that resolves the problem.
After posting the above and giving myself a break, I re-looked at all my activities.
What I discovered was the key that appeared as soon as my payment was accepted and valid, was in fact the trial key. This was not stated at the time and as it appeared as soon as my transaction had been accepted, I assumed it was the Subscription key.
It was not until I went through all my activities and subsequent e-mails comparing each one that I discovered what happened. I would have put it down to my lack of attention to detail and stupidity except on re-checking, the key provided to me when authorisation was approved did not state it was for the trial verson of the application, therefore I believe the fault lay with the system and lack of clarity.
All's well that ends well.
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Glad it got sorted out.
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Interesting observations Mick.
Did you previously download on the "trial" basis and then immediately purchase?
I ask because I think most people would have a gap of several days between one and the other and so would be unlikely to see the same problem due to the time lapse.
If you did have a gap between trial download and subscription purchase and still had the trial activation key delivered that would be odd in my opinion - unless there is likely to be some inbuilt delay processing the subscription admin stuff and they provide an immediate trial key to allow people to start using C1 straight away? In which case, case, potential for confusion.
As mark wrote, glad you got it resolved.
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Hi SFA,
As I was already running version 12, I had made my mind up to upgrade this year and was going to wait until Version 21 came out. I did not try out version 20 before upgrading.
I decided not to wait as the offers were very good, and I was not certain if they would allow 12 to 21 upgrade.
At one point all software producers gave up to 3 years but when I first bought Capture Pro it was version 9 and I noticed they only allowed two years and I was concerned that this may change this year with no warning catching people like me out.
Because of the above I went straight for purchase before downloading. I downloaded from the link and installed the key presented to me as soon as my subscription was approved and accepted whilst still on the order confirmed page.
Interestingly as part of my rechecking last night, I noticed that the subscription key was in my inbox over an hour before the trial key appeared.
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Hi Mick,
Thanks for the update. Most interesting on the timing - and potentially confusing if one had not spotted the first email! (A bit like the important email one is expecting disappearing into a spam folder while other follow up stuff arrives successfully leading one to believe that the important one has not yet been sent.)
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