Capture One Pro 13.1.1.31 on Windows 7 - queue won't run

Permanently deleted user

• July 21, 2020 07:08

Been a user since V4. After updating to the latest V20 version, the queue will no longer run. Has something changed with the recipes or some other pre-req that I'm not seeing?

Tried uninstalling and reinstalling but no difference.

A clue please.

0

• 

  Paul Steunebrink

  • July 21, 2020 10:39

  Empty the processing history in the Batch tool.

  -1
• 

  Permanently deleted user

  • July 21, 2020 10:53
  • Edited

  I recently upgraded to that version and I didn't have to do anything. 

  Try:

  1. Go to the Output tool tab and double check your process recipes, output folder, etc are valid.
  2. Go the the Batch tool tab and manually Start the queue.  Also, if you there are thousands of files in the Queue or History tabs, clear them.
  3. I would go to \AppData\Local\CaptureOne\Batch120 to make sure there no files in the folders \active\ and \history\
  4. Maybe try the previous version just to see, 13.1.0:  https://account.captureone.com/en/download/archive/COArchiveWin

  Last resort of self remedy is total uninstall and fresh install of C1:

  1. Backup styles / presets etc: https://support.captureone.com/hc/en-us/articles/360002598997-How-do-I-back-up-my-styles-presets-in-case-I-need-to-update-my-OS-move-to-another-computer
  2. Uninstall (you can probably skip Step 1 in the instructions):  https://support.captureone.com/hc/en-us/articles/360002402377-How-to-uninstall-Capture-One

  0
• 

  SFA

  • July 21, 2020 11:37

  Also check the log files to see if they offer a clue.

  Does the "Activities" window appear?

  If not open it as a Window and try again to see what message is produced.

  Are you using the Keyboard shortcut to process a single image or running a batch from the revised Output Recipe screen?

  0

Post is closed for comments.