after windows 10 v2004 update problems with C1

Adolf Hartog

• August 18, 2020 14:07

1) after windows10 2004 update I cannot import any new images - when selecting image directory no images showing, "loading" continues to flash.

2) When connecting camera, camera connects ok can see live view too but again no images saved.

3) when changing catalog or session C1 starts a new window, leaving the previous one open so multiple C1 windows at the same time.

emailed support but so far no response... anybody else having these problems ??

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  ernst.w

  • August 19, 2020 12:24

  I do not have had your problem with C1 but nearly all of us know that support response can take several (up to 14) days.

  Kind regards Ernst

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  Adolf Hartog

  • August 19, 2020 12:28

  thanks for your comment Ernst, C1 has come back to me already with logs and screen grab request. I do understand that responses take time, but as I cannot import any new images into C1 at the moment I am really badly stuck.......bordering on panic as time goes by and clients are looking for their images..... :-0  :-)

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  Adolf Hartog

  • August 19, 2020 14:20

  ok - just to let everybody know = problem solved. 

  It was annoying me that "old" files imported ok, but any new shot files did not. I reset the camera to factory settings and re-entered all details how I use the camera and C1 now imports the raw files correctly again. Camera error not C1 !

  I have of course notified C1 support and said a humble "thank you"

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  BeO

  • August 19, 2020 17:57

  

  Adolf,

  thanks for letting us know.

  fyi, supported Windows versions/builds are listed here:

  https://support.captureone.com/hc/en-us/articles/360002408757-Which-version-of-Capture-One-will-work-with-my-Windows-operating-system-

  So, you might want to consider being a little careful in the future with Windows updates on a machine you work with C1 and towards a deadline for customers. Might help to avoid issues...

  regards

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