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HELLO DEAR VIKINGS IMPOSSIBLE TO RENEW MY LICENSE FROM BRAZIL

FRANCOIS LERICHE

I JUST CAN'T RENEW MY LICENSE AND UPGRADE MY LICENSE TO C1 20 BECAUSE YOUR GENIUS SITE DOES NOT OFFER THE OPTION TO PURCHASE IN A FOREIGN CURRENCY... USD OR EUR... THE ONLY OPTION IS BRL THE BRAZILIAN CURRENCY BUT BANKS IN BRAZIL WILL NOT AUTHORIZE PURCHASING OVERSEA IN OUR BRL CURRENCY ONLY IN FOREIGN CURRENCY ... CREDIT CARD POLICY... SO BASICALLY BRAZILIANS CANNOT PURCHASE C1 IF THEY DON'T HAVE A FOREIGN CREDIT CARD... THAT IS A 200 MILLION CUSTOMERS MARKET MY VIKING FRIENDS ...  

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Comments

6 comments

Date Votes
  • Paul Steunebrink

    Contact support. You talk to other users here. They can not help you.

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  • Permanently deleted user
    • Edited
    Top Commenter

    Maybe Capture One has a NO ALL CAPS policy...

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  • SFA

    Fastspring information.

     

    https://fastspring.com/docs/payment-methods-accepted-by-fastspring/ 

     

    You probably need to request help and information from them.

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  • FRANCOIS LERICHE

    Have you ever tried contacting support Paul? Support is basically a never ending loop but if you know a viking personally you may get something out of them apart from more money... 

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  • SFA

    Did you try the "Submit a request" option and select the second Request type that should be auto directed to the Purchasing team?

     

    https://support.captureone.com/hc/en-us/requests/new 

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  • Permanently deleted user

    I have the same problem. How many Phase One sales will you lose?

    In Brazil it is impossible to buy the C1. It would be so simple for Phase One to ask Fastspring to correct the problem.


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