cap one 20 Fuji upgrade install problems Help please

Follow

P higgys

• September 07, 2020 18:54

Hi I purchased capture one 12 for fuji last year and recently purchased a upgrade to capture one 20 fuji but i am unable to get it to install and capture one 12 is not working either 

I have removed from my applications but cant reinstall cap 1 -12 or my upgrade of Cap 1 12 for fuji

please can you help ?

regards

P Higgy

0

• 

  P higgys

  • September 07, 2020 18:56
  • Edited

  sorry im unable to get Capture one 12 for Fuji or my upgrade to Fuji Capture one 20 ?

  0

  Comment actions Permalink
• 

  SFA

  • September 07, 2020 19:56

  Do you have an Activation Key for C! for Fuji V20?

  If so you can use that to activate V12 if you still have it installed.

  There is no "Upgrade" download.

  Just download Capture One 20, install it and then activate using the new code. The Activation code controls which version kan be activated.

  You may need to log in to your account and de-activate version 12 in there before you can use the new code.

  If none of that works you can use the Community "Search" facility ot find several articles about version management.

   

  If nothing suggest in the documents or in the forum works for you then you need to create a Support Case and talk directly to the Capture One Support team using the "Submit a request" link found near the top of most pages in the Community part of the web site.

   

  https://support.captureone.com/hc/en-us/requests/new 

   

  Hope this helps.

  0

  Comment actions Permalink

Please sign in to leave a comment.