Just trying to log on to use the program

Thomas Alberts

• October 02, 2020 02:18

Purchased a license for a single home user; however, when going to log on I get "invalid license code" and it states that it is a trial and there it stops.  Again I made the purchase, the credit card statement shows the purchase was made.  I am using the same code that was given to me but to no avail, what gives?

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  gb

  • October 02, 2020 07:09

  Did you originally start with the trial version?
  If so you need to first deactivate it and then activate the paid version with the new activation code.

  Quoting here:

  "De-activate the trial key by accessing your online C1 user account and going into license management options.
  Restart C1 and activate with your new ....... activation key."

  https://support.captureone.com/hc/en-us/community/posts/360012919977-Trial-Dialog-Box-and-30-days-left-notice-still-appearing-having-purchased-a-subscription-

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