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already the second catalog destroyed

Daniel Rehberger
  • Edited

Hi!

I'm absolutely frustrated:

Last month one of my catalog crashed and it is not usable anymore.

Today the second one crashed now all my efforts are.

I can open both but either after some seconds or after scrolling trough some pictures it crashes.

 

Error message:

System Integrity Protection: enabled

Crashed Thread: 15 (700003c0b000)

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [8930]

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Comments

5 comments

Date Votes
  • Permanently deleted user

    Have you tried "Verifying" the catalog.

    1. Hold the option key when launching Capture One
    2. From the menu File -> Verify Catalog or Session...
    3. Navigate to and select the catalog file to verify in the open window

    Might be a waste of time, but I don't think it can hurt anything and could help.

    0
  • Permanently deleted user

    Does it always crash at the same image(s)? If so, you might have a corrupted preview that's doing something Really Bad to the catalog. If that's the case, try selecting all of the images in the collection you're looking at and rebuilding their previews. Or, maybe better, try rebuilding ALL previews in the catalog.

    Marco's suggestion to verify the catalog is also something you should try.

    If you've set C1 to regularly backup the catalog, you might try using one of the backups. To do that, right-click on the "catalog", Show Package Contents, and then select a backup done before your problems started.

    If all else fails, file a Support ticket.

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  • Daniel Rehberger

    First of all THX for your tips!

    Unfortunately I still struggle... How can I file a support ticket?

     

    The catalog verification was "done" without any improvements.

    I also tried to re-build the previews - also without improvement (at first it started working but crashed after some seconds; now C1 even crashes immediately after start.

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  • Permanently deleted user

    Unfortunately I still struggle... How can I file a support ticket?

     

    "Submit a request" at the top right corner of this page ;-)

    1
  • Daniel Rehberger

    :-) thx

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