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Cannot activate the program

patographer

In August of this year, I downloaded a trial version of Capture One 20. Impressed with the program's features, I immediately purchased it and got a license key. Now that the time period for a trial has ended, the software does not recognize my license key and it will not allow me to activate or run the software on my computer (Macintosh System 10.13.6). I have some important processing work to do, and frankly I cannot abide this runaround. Can anybody suggest a way to satisfy CO's onerous activation routine? Thanks.

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Comments

3 comments

Date Votes
  • SFA

    De-activate the trial Key.

    Re-start C1 - you will be asked for the Activation key.

    Use the Key you sent for your purchase.

     

    That should be all you need to do.

     

    Reference documents:

     

    https://support.captureone.com/hc/en-us/sections/360000646078-Activation-Deactivation 

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  • patographer

    Thank you. I sorted it out. I'd been using a previous version of the license key. My error, although I would suggest that the activation routine be made less cumbersome. 

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  • SFA

    Remember that the way it works provides you with controls for managing the activations on more than one machine at any time should you ever need it. Also for transferring activation between machines without uninstalling.

     

    I'm not sure that it can be thought of as cumbersome in that context - although when not using the functionality regularly it may appear somewhat unfamiliar each time one returns to it.

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