Capture One 21
I bought a perpetual licence for Capture One 20 (Nikon) last July. Now I have to buy a new one for CO21, or make a subscription, less than 5 months later??? Unbelievable! I guess it's time to leave, as I can't accept this commercial attitude.
I can't find a link in the site to contact the company by a simple email. It seems they don't want to receive complaits from their customers.
Joao Figueiredo
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Not unbelievable. Would you buy a new iPhone in August knowing that Apple typically announces a new model in September? Some would, some wouldn't. Same thing with Capture One. A quick look at the wikipedia entry for Capture One shows that recent releases have been in the November/December time frame.
No one is forcing you to update. The software you bought in July will keep working for you with the possible exception of buying a newly released camera that not supported by Capture One 20.
Click on the Submit a request link at the upper right hand corner of forum pages. Complain away.
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Why do you "have to buy", Joao? The license you bought is still valid and will continue working. C1 regularly, typically yearly, releases new versions, that are an offer to new and existing customers, but not an obligation to buy. If you want to enjoy the features of the new version, then yes, you have to spend money again, but C1 offers discounted upgrade prices for existing customers (or subscription for those who don't always want to have the latest version).
Any software company I know has had this "commercial attitude" for decades.
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I bought a perpetual licence for Capture One 20 (Nikon) last July. Now I have to buy a new one for CO21, or make a subscription, less than 5 months later???
Capture One updates on a more or less yearly basis: why on Earth would you expect this NOT to happen?
Unbelievable! I guess it's time to leave, as I can't accept this commercial attitude.
Ah - this is Capture One the commercial photography software company. You seem to be thinking of Capture One the charity...
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The confusion seems to be around the word "perpetual." The way I understand it, if you pay the monthly subscription, you get automatic upgrades forever, i.e perpetual. If you buy the software outright, you need to pay an upgrade fee when new versions are released. No?
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No really, Scot. Perpetual means that if you buy a perpetual licence for version X you can carry on using version X for ever (or as long as you have a computer that will run it) without paying more. You are not obliged to ever upgrade to a newer version.
Ian
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Scot,
"The confusion seems to be around the word "perpetual." The way I understand it, if you pay the monthly subscription, you get automatic upgrades forever, i.e perpetual."
For as long as you are paying the subscription. If you stop paying for any reason the software will not run. Or at least that is the way things normally work.
There may ba a grace period of some sort.
You may be able to buy a monthly license to activate only when required for a month at a time.
The perpetual license will, as observed above, continue to function in perpetuity so long as you have hardware and an operating system version that supports it.
There will, at some point, be a cut off after which no new features or fixes to problems will be available and new cameras will not be supported directly at the RAW level.
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Hmm. I haven't read the fine print but I would think that what you are describing here is a "permanent" license, not "perpetual." Perpetual implies (to me at least) that it would include upgrades. Regardless, I'm sure it's all detailed in their ToS fine print.
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It includes updates within the version.
We could of course discuss the semantics around the use of the words "update" and "upgrade".
There may also be a need to discuss and select the most suitable word to apply for the option to revert to an older version using a newer license if one wishes to be totally precise.
Fortunately for most people this will not be an issue because either their hardware will be replaced or Apple/Microsoft will eliminate the option to use it with their latest operating system changes or some sort of lack of support for some hardware components, software drivers, connectivity technology or something along those lines.
And of course anyone who fails to keep their older cameras will not be interested in older software either since only newer versions will be of use to them ... until they seek to work on some of their old RAW files from time to time. Fortunately most older camera support is still included so long as some underlying programs that were sourced fomr the camera manufacturers are supported.
Given those caveats for potential service cessation from third parties I think perpetual may be a more accurate word to use rather than permanent, though I doubt the terminology will ever be tested in Law.
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SFA, I detect a hint of sarcasm (or more than a hint), and am not sure why. We're just trying to help the OP determine whether their assumptions about what would happen were correct or a misunderstanding, and if so, why. Seems like C1 should spell out the differences very clearly in the large print, not the fine print. If end users are not clear on what to expect, seems like something to address.
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Scot,
Not sarcasm at all.
There may, however, be some subtleties of word choices that do not always translate well or are not easy to comprehend without having a strong and sometimes broader than average understanding of a particular language. That seems to be a regular problem for everyone in a global business world.
And of course some constraint about how things are worded based on legal advice.
As far as I can see the FAQ section of the Community Support system seems to cover the subject quite well, albeit it without the wider observations I introduced in respect of external influences - notable whether supporting software systems and hardware will continue to be available and thus how they strongly influence what one should understand as a practical reality for the meaning of "perpetual" or "permanent" or any word of similar meaning that might be offered from time to time.
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