Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Capture One 20 crashing - help with clean reinstall needed

Granville Sellars

I am having issues with Capture One 20 crashing - particularly with larger sessions (100+ 40MB raws)... It started as the odd crash, but has become more frequent. I have had no issues before with earlier versions of the software.

Crashes vary on causes: from being on opening the session and clicking anywhere, to the session not outputting properly, to trying to make any adjustments.

Sometimes Capture One just closes down and the computer is ok, other times the whole computer freezes and I can't access anything (not even force quit).

I have tried deleting Capture One from my app folder, then reinstalling it, but this had absolutely no effect. I know this doesn't delete everything though / is not a completely clean reinstall, as when I reopen the new Capture One, all of my old info is there (last sessions opened, presets etc).

I have got AppDelete, which will remove all files associated with Capture 20, giving me a clean install, but my concern is that I have numerous presets, which I do not want to loose and if I do a completely clean reinstall, it will delet everything, including my presets...My major concern with this is what affect will this have on my historic sessions (which I do have to go back to), as they have been edited with presets and if the presets are no longer there, surely the editing information will be lost?

Yesterday I deactivated the software acceleration, which has helped, but I have so far lost about 4 days worth of working trying to sort this out, reinstalling software, reinstalling OS on my mac etc, so I need advice asap. 

I am on High Sierra and have held off updating my OS as Mojave does not support some of my older software, so this isn't really an option atm.

I submitted a request to software support yesterday and have had confirmation that my requst has been received,  but I am still awaiting a response.

Please note that I am not techy in the slightest, so using laymen's terms for any guidance would be appreciated.

Thank you.

0

Comments

4 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter

    In the Library on Finder you will find a folder called Application Support, and within that a folder called Capture One. All your presets etc are in there. You could copy all of that off somewhere so that you can for instance replace presets and so on. You would do that by copying the contents of whichever subfolders you wanted back to the same place in the new installation. (I did that just recently - I got a new MacBook Pro, and decided that I would install things on it from scratch rather than migrating installations from the old one. I could then copy things like custom crop ratios and presets as required from the old MacBook to the new one. It worked fine.) 

    Presumably you use Time Machine or something like that to back up your Mac? If so make sure you have a fresh backup before you do anything drastic!

    Ian 

    0
  • Granville Sellars

    Thanks Ian,

    I'd come to that conclusion myself, but having someone confirm it works is really useful.

    In their wisdom Apple started hiding on of the Library folders - the one needed - but think I've worked out how to make it visible.

    Thanks so much for taking the time to respond.

    Regards

    Granville Sellars

    0
  • Ian Wilson
    Moderator
    Top Commenter

    You can make it visible if you hold Alt down while you click the Go menu in Finder. But perhaps that was the method you had already found!

    Ian

    0
  • Granville Sellars

    Thanks Ian,

    Much appreciatied

    Granville

    0

Post is closed for comments.