C1 problem - it freezes all the time
Hi!
I've problem with capture one trial:
When i run capture ane, after few minutes (2-5 minutes) it hangs. I cant do anything, cant move cursor or try do close C1. Computer is hotter, and hotter and fans are louder.
It hangs regardless of the tool I use.
spec of my computer is: AMD HS4900 8x 3 GHz - 4.3 GHz, 32gb ram, nvidia RTX 2060 max q
on older computer it works fine.
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You may need to take a look at the log files to get some idea about what is going on.
Of use this link to "Submit a request" to have the C1 Support Team take a look at it.
As a first guess I would suggest wither some sort of compatibility problem with the GPU driver or a data problem with a file or setting somewhere.
If it's a GPU driver issue you could turn off "Hardware Acceleration" in the preferences and restart C1 to see if the problem diminishes or goes away.
If it's a data problem somewhere ... it could be a little trickier do find the source of the problem.
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ok, I submitted request - and now I'm waiting for reply.
I checked log, but I'm not very knowledgeable about such things.
I tired turning off hardware acceleration, without effect...
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OK, if it's not hardware acceleration then the possibilities are rather wide.
Are you working with a catalogue or a session - or both and the problem still persists?
Which version/release of Windows are you running? Do you have the same on both systems?
Does the same catalogue or session work fine on the older computer?
Do you see the "Activities" window appear?
If not try opening it (from the "Window" drop down menu) then shut down C1 and restart. That should make the Activities window appear after the restart so that it can be observed. It may (or may not) report something of interest but its worth trying it out to see if it offers anything useful for this problem.
Has the system always have the same problem since installation or is it something that has started after a previous period of successful running?
Let's start from there.
Bear in mind this is just User to User support. As far as I know the regular C1 support crew is not active 24/7.
However one things they might suggest it to re-install the software. It probably does not hurt to do so in this case (or any other) unless you go through the "full clean" process first. Personally I would simply try a re-install over what is there as a starting point. A "repair" if you will.
But unless some anomaly has developed between the OS and the application (or you have some as yet unidentified hardware issues) I suspect a data problem of some sort either in the image files or the working files that retain and provide user level system settings. That may be quite a wide field of battle.
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> I checked log, but I'm not very knowledgeable about such things.
If it helps: You should check the "LastCrash.xml" in the folder "C:\Users\USER\AppData\Local\CaptureOne\Logs" (USER means your username).
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