Sign in Issues
I cannot access the forum sign in from my Mac
When I try to sign in I get the error message
"invalid json response body at https://app-co-myaccountspaclientbff-we-live.azurewebsites.net/api/v1/Sso/GetZendeskSsoUrl?redirectUrl=https%3A%2F%2Fsupport.captureone.com%2Fhc%2Fen-us%2Fcommunity%2Fposts%2F360014096118%2Fcomments%2F360003562658 reason: Unexpected end of JSON input"
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I've tried Safari, Firefox and Vivaldi browsers, I've tried removing all extensions, disabling all protection, privacy and security features, nothing seems to work.
I am making this post is by using a virtual machine to run Windows, seems to be my only access.
Does anyone have any tips or tricks to make sign in work from a Mac?
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I have the same issue when I use Firefox on my Macbook, but when I change to Chrome, everything goes fine.
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I have had the same issue on both my MacBook and my iMac in Safari.
I got back to having access via Safari preferences.
Go to the Privacy tab, click Manage Website Data, find Capture One on the list (using the Search facility) then click Remove (not remove all). That clears the cache for the Capture One site, and you should be able to log in again.
Ian
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Ian, thank you very much, that fixed it.
I did that for all three browsers (Firefox, Vivaldi, Safari) and they all allow me to sign in now.
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