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I cannot activate my Capture One license

Nikolay Rayevsky

I cannot activate my Capture One license. Registration on the site is successful and an activation code is generated. After entering the activation code, the program displays a message about the successful activation of Capture One: Thank you for activation. This version of Capture One is now activated. ”

When starting Capture One, the error message“ The server was unable to verify the license code ”appears.

I deactivated the program several times, rebooted the computer, connected to another Internet provider.

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Comments

8 comments

Date Votes
  • SFA

    Nikolay,

    I would suggest you contact the Support Team using this link.

    I assume that however you are starting the installed version of Capture One (a linked icon somewhere perhaps?) is pointing to the right program or version of the program?

    There was a recent post that identified a similar problem and that seemed to be solved by discovering that the desktop (?) icon said it was a link to one version but was actually a link to another version. A simple thing that is unexpected and therefore easy to overlook - which is why I suggest it just in case it is worth investigating.

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  • Nikolay Rayevsky

    I have already left a message in this section. Reinstallation and re-download did not work. 

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  • Thomas Lavezzari

    I have The same issue; I purchased and I can't open software!  Mac OS Big Sur

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  • Thomas Lavezzari

    If I try to connect by browser on "activation.phaseone.com ", this NEVER run

    This is not a problem of firewall or internet provider

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  • Lily

    Hi Nikolay,

    Please let me know if you have Big Sur operating system installed on your workstation?

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  • Nikolay Rayevsky

    I have 10.15.7

    At 10.13.6 High Sierra the same.

    The application is registered successfully, which is reported in the corresponding window, but then it does not start.

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  • Nikolay Rayevsky

    I haven't started using it yet, but the problems have already begun. It's scary to think about what will happen next ...

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  • Thomas Lavezzari

    go to finder 

    SHIFT COMMAND  G

    go to the folder

    /private/etc/hosts

    copy the file "hosts" into desktop

    make an other duplicate and put into a folder you want ( to be safe )

    return on desktop , select file host , double clic and open

    look at bottom, if you see a line like this

    0.0.0.0 activation.phaseone.com

    DELETE IT !

    close and save

    drag modified hosts file in original folder , overwrite and confirm action

    restart computer .

     

     

    here

    https://www.alphr.com/edit-hosts-file-mac-os-x/

    explained what are you will do 

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